Nayely Barajas
Aquarium of the Pacific
San Pedro
1
Certification
6
years of professional experience
Versatile guest services professional with experience supporting public inquiries, program registration, and group booking coordination. Strengths include attention to detail, database accuracy, and cross-department teamwork. Ready to support efficient operations and high-quality customer experiences.
Work History
Guest Support Center Specialist (call Center)
3 Years 11 Months- Respond to inquiries from the public by phone, email, and online chat, providing accurate information, resolving routine issues, and routing requests to the appropriate departments.
- Managing group and school field trip requests from initial inquiry through booking, confirmation, payment, and post‑visit follow-up, coordinating scheduling with Education and invoicing with Finance.
- Registering customers/members for programs such as Summer/Winter Camp, public day programs, and other special events.
- Maintain accurate member and donor records in CRM and database systems; review and correct data to support completeness and integrity.
- Communicate with internal departments to share daily updates and support coordinated operations.
Visitor Experience Associate
1 Year 5 Months- Greeted visitors and answered questions about gardens, events, and membership options.
- Entered and maintained membership, donations, and administrative records in the organization’s CRM.
- Supported day-to-day visitor center operations while balancing customer service and administrative responsibilities.
- Responded to public email inquires and answered the phone, transferring calls to appropriate staff when needed.
Education
Bachelor of Arts - Anthropology
Skills
CRM database management
Booking coordination
Customer service
Records management
Attention to detail
Interpersonal Skills
MS Office
Certification
- Nonprofit Essentials, NonprofitReady - May 2026
- Fundraising Essentials, NonprofitReady - May 2026
Timeline
Guest Support Center Specialist (call Center)
Aquarium of the Pacific
11.2022 - CurrentRead More
Visitor Experience Associate
South Coast Botanic Garden
11.2020 - 04.2022Read More
California State University, Dominguez Hills
Bachelor of Arts from Anthropology
Read More