Nayeli Yanez
Bell
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
FPA Women’s Health
05.2022 - Current
- Ability to demonstrate a professional attitude with respect and understanding when it comes to speaking with patients and answering their questions
- Demonstrate the ability to multitask when you are at reception by checking in patients, answering phone calls, organizing patients charts, and reminding patients of upcoming appointments through solutions reach
- Ability to answer phone calls for appointments, pharmacy prescriptions, referrals etc
- Demonstrates the ability to learn and adapt quickly in a fast paced environment
- Experience with handling patients medical records by scanning them into the system and handling them out to patients when it is requested
- Demonstrates the ability to work independently and with discretion, works effectively under pressure
- Punctual, attendance always consistent, and reliable
- Strong communication and interpersonal skills
Customer Service Phone Agent Temporary Position
Swimply, Inc.
03.2022 - 10.2022
- Experience with using Zen desk and slack in order to communicate with the customers as well as the company.
- Ability to multitask while answering emails, chats online and incoming phone calls.
- Demonstrate professionalism, empathy and knowledge when speaking to customers via email, chat and phone call.
- Being empathic and understanding in difficult situations while maintaining a professional and poise behavior.
- Adjusting to new expectations and services that the company offers to our customers and clients every week.
- Communicating departments in order to make sure we are all on the same page and able to help each other out as a team in the end.
Education
High School Diploma -
Bell High School
CA06-2015
Vocational - Nursing
American Career College
10-2022
Skills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Computer skills
- Microsoft Word
- Microsoft outlook
- Scheduling
- Documentation and recordkeeping
Certification
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
FPA Women’s Health
05.2022 - Current
Customer Service Phone Agent Temporary Position
Swimply, Inc.
03.2022 - 10.2022
High School Diploma -
Bell High School
Vocational - Nursing
American Career College
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