Nayeli Roldan
Murrieta
Summary
Fast-learning, highly adaptable individual who possesses a strong work ethic and is capable of quickly learning new skills. My goal is to find an entry-level position that will allow me to contribute to a dynamic team.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ross Dress for Less
07.2025 - Current
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Maintained a clean and organized sales floor, creating an inviting shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Cashier
Flame Broiler
08.2020 - 06.2025
- Executed transactions and processed payments efficiently at cash registers. Upheld cleanliness and organization of work area in compliance with safety standards. Responded to customer inquiries, fostering a welcoming atmosphere. Followed food safety guidelines diligently while managing day-to-day tasks.
Education
Bachelors - Criminal Justice
California State University San Bernardino
San Bernardino, CA08.2024
Associates - Criminal Justice
Palomar College
San Marcos, CA05.2021
Highschool Diploma - undefined
Murrieta Mesa Highschool
Murrieta, CA06.2019
Skills
- Bilingual
- Communication
- Cash Handling
- Basic Math
- Meticulous
- Customer Service
- Multitasking
- Stocking
- Adaptability
- Problem Solving
- Phone Etiquette
LANGUAGES
English
Spanish
Basic Sign Language
CASHIER/CUSTOMER SERVICE
- Provided customers with quick, efficient and friendly services
- Handled various forms of payments and provided accurate change
- Made sure the restaurant was clean and organized
- Helped with prep for the front and back
- Assisted with inventory
- Answered questions and helped customers
- Trained new cashiers
Timeline
Sales Associate
Ross Dress for Less
07.2025 - Current
Cashier
Flame Broiler
08.2020 - 06.2025
Bachelors - Criminal Justice
California State University San Bernardino
Associates - Criminal Justice
Palomar College
Highschool Diploma - undefined
Murrieta Mesa Highschool
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