Nayeli Gomez
Wildomar
Summary
Motivated Retail Supervisor with strong background in directing, training and motivating staff to achieve full potential and meet company goals. Demonstrated ability to optimize store operations, increase sales, improve customer satisfaction levels. Known for exceptional leadership abilities, problem-solving skills and commitment to achieving store targets. Proven history of success in conflict resolution and inventory management.
Overview
2
2
years of professional experience
Work History
Retail Supervisor
Forever 21
Temecula
08.2023 - Current
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Implemented merchandising strategies, increasing sales.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Updated visual merchandising displays to attract customers and promote sales.
- Trained, managed and motivated employees to promote professional skill development.
Education
High School Diploma -
Elsinore High School
Wildomar, CA06-2023
Skills
- Replenishment coordination
- Customer service management
- Goal setting and achievement
- Task delegation
- Staff training and development
- Store maintenance
- Store organization
- Employee motivation
- Promotions and marketing
- Cash handling oversight
- Scheduling and timekeeping
- Store operations
Timeline
Retail Supervisor
Forever 21
08.2023 - Current
High School Diploma -
Elsinore High School