NAYELI GARCIA
Seaside
Summary
Dynamic hospitality professional with extensive experience at the hotel, senior faculties and restaurant level, excelling in customer service and guest engagement. Recognized for exceptional communication skills and a proactive approach to problem-solving, consistently enhancing resident satisfaction and creating memorable dining experiences. A responsible team player committed to maintaining high standards in service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Cashier
Intercontinental The Clement
Monterey
09.2024 - Current
- Oversee and assist in maintaining cleanliness of outlets
- Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving
- Greeted and seated guests in a friendly and professional manner, ensuring efficient flow of seating arrangements and minimizing wait times
- Managed reservations and walk-ins, utilizing the reservation system to maintain accurate guest lists and seating plans
- Provided guests with menus and informed them about daily specials, creating a welcoming atmosphere from the moment they entered
- Assisted in coordinating with servers and kitchen staff to ensure prompt seating and optimal guest service
- Handled guest inquiries and complaints in a polite and efficient manner, striving to exceed guest expectations and enhance customer satisfaction
- Maintained cleanliness and organization of the host stand and dining areas, contributing to a well-kept and inviting restaurant environment
- Demonstrated excellent communication and multitasking skills while managing phone calls, guest requests, and overall seating arrangements
- Supported waitstaff and other team members during busy shifts to ensure smooth operations and an enjoyable experience for guests
Hostess
Montrio Bistro
Monterey
06.2023 - Current
- Welcome guest in with a proper introduction
- Make their visit as comforting as possible and seating them at our best seating with our best serve of the night
- Set menus with wine list down, clear extra silverware (if needed), bring guest water and let them know that their server will be right with them with a smile
- Once I seat a guest I go around the room quickly but in a professional and enthusiastic manner pick up the dirty plates and take it to the dishwasher
- Once I see guests finish I pick up any dirty dishes and send them to the back and get ready to set up new silverware for new coming customers
- Go through our restaurant to update on where each guest is on their visit
- Once the guest is finished I open the door for them and thank them for coming in
Camp Counselor
Carmel Youth Center
Carmel
01.2024 - 02.2025
- Providing knowledge and creating an environment where students can learn effectively
- Educational activities, constantly teaching kids of all ages how to properly do an activity and go into depth about why we are doing certain things
- Teaching Sports with patients and empathy, communication, the ability to listen, awareness of others' strengths, positive reinforcement, methodical planning in the pursuit of goals
- Always staying aware of where the kids are and making sure everyone is safe and being responsible after themselves
Server
The Park Lane Senior Living
Monterey
02.2022 - 07.2023
- Took residents' orders in a proper professional manner
- Once the Chef's are done cooking their meal I take it out to them with enthusiasm
- Delivered their beverages in a proper manner with accuracy and ambiance
- Once residents leave I start picking up dishes then setting up the silverware for other residents to come and have their meals
- Set up the whole dining room with glossy silverware
- Restocking and Cleaning center court for the next serves
- If requested by a Resident, I prepare their dinner and take it up at a proper time in a professional manner
- Once shift is done the day I take the dishes to the dishwasher, stack them up to clean and take the dish up responsibly
Room Services Agent
The Park Lane Senior Living
Monterey
02.2022 - 07.2023
- Provided fast and courteous service of food and beverages to residents and ensured the quality of food and beverage presentation was up to company standards
- Delivered residents orders in a prompt and professional manner
- Took dishes that were done down to the restaurant
Front Desk Receptionist
The Park Lane Senior Living
Monterey
02.2022 - 07.2023
- Welcome residents and families upon entrance
- Act as the point of reference for residents and families who need assistance or information and attend to their wishes and requirements
- Understand residents and families needs and provide them with personalized solutions
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for our residents and families
- Arrange events, excursions, transportation, etc
- Upon request from residents and families
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution for residents and families
Front Desk Recipients, Patient Care, Laundry
Damon Anderson Physical Therapy
Monterey
01.2021 - 01.2022
- Spark conversations with patients and associates in a professional manner, smile often, and establish relationships in order to gain trust and loyalty
- Get patients checked in and let the Doctors know the patient is all prepared and ready to see them
- Effectively execute and maintain day-to-day logistics of all areas of the Front Office department
- Handled faxing billing to the billing department as well as sending out referrals
- Organize files from recent visits from patients
- Work with patients' basic needs (ice pack, stretching, paperwork, hot packs, lifting) till the doctor comes and exam's their needs
- Washed and Dried towels as well as folding and restocking all cabinets
- After the patient is done with their exam and ready to go I sanitize before our next patient
Education
Teacher Assistant / EMT / Health Studies / Psychology -
Monterey Peninsula College
03.2025
High School -
Monterey High School
06.2022
Skills
- Responsible and fast learner
- Excellent communication and organizational skills
- Problem Solver
- Customer service
- Team player
- Hospitality
- Computer Skills
- Creativity
- Energetic
- Phone etiquette
- Menu design
- Guest engagement
- Dining customer service
Certification
- CPR
- Food Handlers Certification
- Sexual Harassment and Abusive Conduct
Prevention Training Completion Certificate - Teaching Assistant Certification
Languages
English
Professional
Spanish
Professional
Timeline
Hostess/Cashier
Intercontinental The Clement
09.2024 - Current
Camp Counselor
Carmel Youth Center
01.2024 - 02.2025
Hostess
Montrio Bistro
06.2023 - Current
Server
The Park Lane Senior Living
02.2022 - 07.2023
Room Services Agent
The Park Lane Senior Living
02.2022 - 07.2023
Front Desk Receptionist
The Park Lane Senior Living
02.2022 - 07.2023
Front Desk Recipients, Patient Care, Laundry
Damon Anderson Physical Therapy
01.2021 - 01.2022
Teacher Assistant / EMT / Health Studies / Psychology -
Monterey Peninsula College
High School -
Monterey High School
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