Nayeli Camino R
Anaheim
Summary
To obtain a position as an administrative assistant
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gurunanda
Buena Park
06.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
Administrative Assistant
Dental Clinic
Fountain Valley
06.2019 - 05.2023
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Associate of Science - Medical Assistant
Santa Ana College
Santa Ana, CA06-2025
GED -
Santiago High School
Garden Grove, CA06-2019
Skills
- Bilingual-English/Spanish
- Customer relationship management (CRM)
- Clerical support
- Multitasking and organization
- Data entry
- Call center operations
Certification
- CPR Certification- Sure Fire CPR
October 2024
Timeline
Customer Service Representative
Gurunanda
06.2023 - Current
Administrative Assistant
Dental Clinic
06.2019 - 05.2023
Associate of Science - Medical Assistant
Santa Ana College
GED -
Santiago High School