Naydelin Rosel Contreras
Sacramento
Summary
Bilingual customer service professional with 6+ years of experience in hospitality, retail, and logistics. Skilled in front desk operations, customer relations, and administrative support. Strong communication skills with the ability to manage high-volume environments and provide excellent customer experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Holiday inn Express and suites
08.2024 - Current
- Customer Service, helping guest check in and check out
- Answering emails, sending emails, doing reports
- Answering calls with guest and making calls
- Cashier , when guest purchases items from the shop or want to pay their room in cash.
Merchandise
Home Depot
11.2023 - 05.2024
- Graveyard shifts, 10 hour shifts
- Organized new items on shelves, moved shelves
- Add new displays in different areas
customer service
Estafeta USA
06.2022 - 10.2023
- Did shipping to Mexico, Colombia, Honduras, EL Salvador, and Venezuela.
- Labor, secured boxes before being shipped out, organized boxes on a pallet to be shipped out.
- Promote the business on social media and in public, did sales for the company.
- Managed store with one other coworker
Education
high schools diploma -
Capital City High School
06.2022
Skills
- Bilingual: Fluent in English and Spanish
- Customer service & Guest relations
- Front Desk & Reception Operations
- Microsoft office ( word, excel, outlook)
- Cash handling & sales
- Phone & Email communications
Timeline
Front Desk Agent
Holiday inn Express and suites
08.2024 - Current
Merchandise
Home Depot
11.2023 - 05.2024
customer service
Estafeta USA
06.2022 - 10.2023
high schools diploma -
Capital City High School