Nayani Tharmaseelan
Toronto,Canada
Summary
Detail-oriented and analytical professional with 10+ years of experience in business analysis, reconciliation, accounting, and valuation in the fund services industry. Streamlines processes, enhances operational efficiency, and maintains compliance with regulatory standards. Collaborates effectively with internal teams and external stakeholders to deliver accurate financial reports and support strategic decision-making. Committed to upholding the highest standards of accuracy and integrity. Experienced in performing and reviewing accurate and timely reconciliations, ensuring precise accounting and valuation of assets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
A Class Transportation INC
07.2024 - 12.2024
- Communicated with customers via phone, email, and chat to provide exceptional service and support.
- Administered administrative tasks such as faxing product information and updating customer accounts.
- Successfully followed pricing instructions for new accounts, ensuring accurate quoting and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Business Support Manager
HSBC Global Banking & Markets
10.2021 - 05.2022
- Led a team of 9 Support Analysts
- Provided senior leadership and support for successful implementation of change initiatives and team projects, including end-to-end fund services.
- Preparation of periodic team performance analyses and business analysis of reconciliation patches.
- Analyze and document technical changes and developments to reconciliation platforms and tools.
- Collaborating with project managers on team-wide transformation and technical initiatives.
- Communicate project updates and advancements to the wider team.
- Successfully handled operational risks to align with strategy aims, resulting in favorable external and internal reviews.
- Improved team productivity by implementing an agile daily workbook.
- Lead cost-effective initiatives to streamline procedures.
- Preparation and presentation of KPIs of the reconciliations department.
- Managed team administrative activities, including escalations and aged breaks governance.
- Involved in efficiency assessment and data analysis within the Operational optimization project (OpOp)
- Preparation of MIS for onshore management teams.
- Coordinate monthly management governance calls and meetings, deputizing as needed.
- Recorded and tracked actions of the onshore and offshore reconciliation working groups.
- Conducted reconciliation working group calls with accounting, valuations, and onshore teams to address age-related breaks.
Senior Business Analyst
HSBC Global Banking & Markets
02.2021 - 10.2021
- Engaged in dialogues with stakeholders to ascertain business requirements.
- Analyzed and documented business processes and workflows to identify areas for improvement with the use of SQL.
- Created detailed business requirement documents (BRDs) and functional specifications.
- Managed and coordinated project activities, ensuring timely delivery and adherence to project plans.
- Worked closely with project managers to define project scope, objectives, and deliverables.
- Conducted system testing, including user acceptance testing (UAT), to ensure system functionality and performance.
- Conducted impact assessments and readiness assessments to prepare for changes.
- Communicated change initiatives and provided support to stakeholders during transitions.
- Developed process maps and flowcharts to visualize current and future state processes using Microsoft power BI.
Support Analyst
HSBC Global Banking & Markets
06.2014 - 01.2021
- Conducted training within operations teams in reconciling hedgefunds/Fund of Funds/Cash /Stock/Dividend reconciliations in SmartstreamTLM Premium andTLM2.7
- Prepared test cases for UAT Testing.
- Conducted system testing, including user acceptance testing (UAT), to verify the functionality and performance of the system.
- Provided post-implementation support and troubleshooting for end-users.
- Created user manuals, training materials, and standard operating procedures (SOPs).
- Maintained comprehensive documentation for business processes, systems, and projects.
- Preparation and maintenance of KPIs of key projects.
- Conducted impact assessments and readiness assessments to prepare for changes.
- Communicated change initiatives and provided support to stakeholders during transitions.
Hedge Fund Administrator (Reconciliation)
HSBC Global Banking & Markets
12.2011 - 05.2014
- Worked on accounting & valuation, reconciliations and reviews for alternate fund services for Asian clients.
- Processed accounting entries to clear cash and holdings breaks.
- Executed pricing of assets & booking of daily journal entries.
- Maintained updated standard operating procedures (SOPs).
- Delivered administration tasks and production management of the team.
- Conducted thorough reconciliation reviews and aged breaks governance.
- Lead the overall CTA initiative in migrating funds over to TLM Platform for systemized reconciliation.
- Assisted management on change initiatives and other projects of the team.
- Supported management with MIs and data collations.
- Worked with different teams on cost optimization projects.
- Created training plans for the team.
- Handled escalations with upstream and downstream teams on timely delivery of work.
- Supported management with MIs and data collations
- Was a part of the pilot batch in a process re-engineering project.
Education
MBA - Business Administration
University of West London
01.2020
Diploma - Business Management
Business Management School
01.2016
National Diploma - Business Finance
Institute of Advanced Technological Education
01.2012
Certification
- Compétences de base professionnelles, Centre de formation GIDEF, 2023
- Diplôme initial de langue française-DILF, France éducation International, 2023
- Formation linguistique visant le niveau A1 du CECRL, Office Français de l'Immigration et de l'Intégration-OFFI, 2022
Languages
English
Full Professional
Tamil
Native or Bilingual
French
Limited Working
Sinhala
Full Professional
Professional Achievements
- Awarded ' Star performer' in the years 2013,2015,2019 & 2020 for the Outstanding work done.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
A Class Transportation INC
07.2024 - 12.2024
Business Support Manager
HSBC Global Banking & Markets
10.2021 - 05.2022
Senior Business Analyst
HSBC Global Banking & Markets
02.2021 - 10.2021
Support Analyst
HSBC Global Banking & Markets
06.2014 - 01.2021
Hedge Fund Administrator (Reconciliation)
HSBC Global Banking & Markets
12.2011 - 05.2014
MBA - Business Administration
University of West London
Diploma - Business Management
Business Management School
National Diploma - Business Finance
Institute of Advanced Technological Education
- Compétences de base professionnelles, Centre de formation GIDEF, 2023
- Diplôme initial de langue française-DILF, France éducation International, 2023
- Formation linguistique visant le niveau A1 du CECRL, Office Français de l'Immigration et de l'Intégration-OFFI, 2022
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