Nayane Lima
Calgary,Canada
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Personal Marketing Assistant
Nathan Revoal- IG Wealth Management
01.2022 - 05.2022
- Displayed absolute discretion in handling confidential information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed email, mail, and text message communications for personal and business use
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Podcast Intern
Fix Point
01.2022 - 05.2022
- Remained composed and highly professional in a fast-paced and constantly changing environment, effectively managing challenging situations and difficult individuals to achieve objectives
- Utilized optimal leadership and achieved desired results
- Participated in meetings with producers and production crew to keep the program in step with the creative vision
- Presented production ideas and determined creative scenarios for production and delivery
Content Specialist
DMA TM Global
04.2020 - 09.2020
- Worked as an in-house consultant offering social media support to marketing teams
- Produced social media campaigns to strengthen brand initiatives of each marketing team
- Wrote copy for social media posts, digital ads, and websites to assist in establishing a brand voice
Education
Associate of Arts - Communication Studies, Marketing & Psychology
Brigham Young University
06.2021
Skills
- Team Collaboration
- Marketing Strategies
- Problem-Solving
- Relationship building
- Complaint handling
- Data Analysis
- Customer service
- Active listening
Languages
English
Native or Bilingual
Timeline
Personal Marketing Assistant
Nathan Revoal- IG Wealth Management
01.2022 - 05.2022
Podcast Intern
Fix Point
01.2022 - 05.2022
Content Specialist
DMA TM Global
04.2020 - 09.2020
Associate of Arts - Communication Studies, Marketing & Psychology
Brigham Young University
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