Nayana Biju
Customer service
Calgary,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
Years of Bachelor's Degree
Work History
Guest Relations Associate
Vythiri Village Resort
07.2020 - 12.2020
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Advised guests about on-property and off-site amenities best suiting needs.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Airport Guest Relations Executive
BVG India Ltd, Mangaluru International Airport
04.2022 - 11.2022
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Managed and improved customer service functions for reception and lounge areas.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Monitored guest feedback, using to improve service and departmental operations.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Fan Services
Aramark Rogers Center
04.2023 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Post Graduate Diploma - Global Business Management
Georgian @ ILAC
Toronto, ON 01.2023 - 08.2024
BBA - Human Resource Management & Financial Management
Manglore University
Karnataka India 06.2018 - 10.2021
Advanced Diploma - Aviation and Hospitality Management
Manglore University
Karnataka India 06.2018 - 11.2021
Skills
- Answering Customer Questions
- Guest Relations Management
- Detail
- Financial Transactions
- Efficient Service
- Customer Retention
- Report Generation
- Hospitality Service
- Time Management
Reference
Mr. Jackson James
jackkoot@hotmail.com
+1 4037087004
Certification
- CPR/AED Certification
- ServSafe Food Handler Certification
Timeline
Fan Services
Aramark Rogers Center
04.2023 - Current
Post Graduate Diploma - Global Business Management
Georgian @ ILAC
01.2023 - 08.2024
Airport Guest Relations Executive
BVG India Ltd, Mangaluru International Airport
04.2022 - 11.2022
Guest Relations Associate
Vythiri Village Resort
07.2020 - 12.2020
BBA - Human Resource Management & Financial Management
Manglore University
06.2018 - 10.2021
Advanced Diploma - Aviation and Hospitality Management
Manglore University
06.2018 - 11.2021
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
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