Nayan Kanani
ottawa,Ontario
Summary
Motivated and customer-focused professional with experience in sales, accounting, and client service. Skilled in upselling, cash handling, and maintaining strong customer relationships. Backed by education in Accounting, Financial Services, and Global Supply Chain Management, with a strong focus on delivering results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Circle K
ottawa, Ontario
09.2023 - Current
- Built strong customer relationships, leading to repeat business and positive feedback from both customers and management.
- Promoted and sold various vape brands, participating in Circle K's employee incentive program.
- Increased vape product sales by 2x compared to the previous period through strategic upselling and strong product recommendations.
- Actively promoted Circle K’s in-store offers, loyalty programs, and upsell opportunities to maximize revenue.
- Regularly exceeded sales targets across multiple product categories, including snacks, beverages, and convenience items.
- Resolved customer complaints and product issues quickly and professionally, maintaining a high level of customer satisfaction.
- Assisted with store opening and closing procedures, shift planning, and training new employees.
Internship Student
SNK & Co
surat, gujrat
07.2019 - 11.2027
- Supported team in project coordination and documentation tasks.
- Supported senior accountants in preparing financial statements and client billing reports, learning the importance of financial accuracy and timeliness.
- Observed client meetings and audit sessions, gaining exposure to how financial insights support business decisions, and client retention.
- Developed communication and coordination skills through real client interactions.
- Built an understanding of how financial performance connects to customer value—a great foundation for consultative selling.
Accounting Executive
Market- hub stock broking private limited
surat, gujrat
01.2022 - 01.2023
- Maintained regular communication with clients to resolve queries related to accounts, billing, and portfolio transactions.
- Worked closely with relationship managers and traders to ensure seamless financial documentation and reporting.
- Educated clients on brokerage policies, charges, and financial procedures, ensuring clarity and compliance.
- Played a key role in backend operations that contributed to the smooth execution of high-volume daily trades.
- Generated reports and summaries for sales teams to analyze client profitability and transaction volumes.
- Managed client ledger entries, payout reconciliations, and monthly brokerage summaries, ensuring timely information for client meetings and upselling opportunities.
Education
Global Supply Chain Management -
Algonquin College
Ottawa, ON01-2025
Diploma in Accounting And Financial Services -
Algonquin College
Ottawa, ON08-2024
Bachelor's in Commerce - Accounting And Finance
Andhra University
Visakhapatnam, Andhra Pradesh, India07-2019
Skills
- Customer service and relationship building – skilled in assisting diverse customers, resolving concerns, and building trust to promote repeat business
- Effective communication and teamwork – strong coordination with teams and clear communication with clients and customers in fast-paced environments
- Time management – able to prioritize tasks under pressure, meet deadlines, and maintain productivity in fast-paced environments
- Microsoft Excel (advanced) – skilled in data entry, reporting, VLOOKUP, pivot tables, and formatting for business and accounting use
- QuickBooks – strong understanding of financial data entry, invoicing, and ledger management
Affiliations
- Attended workshops on Customer Experience & Sales Strategy and Effective Communication in Business.
- Contributed to group projects in supply chain and financial analysis, building teamwork and presentation skills.
- Regularly assist friends or peers with budgeting, Excel skills.
Languages
English
Full Professional
Gujarati
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
Circle K
09.2023 - Current
Accounting Executive
Market- hub stock broking private limited
01.2022 - 01.2023
Internship Student
SNK & Co
07.2019 - 11.2027
Global Supply Chain Management -
Algonquin College
Diploma in Accounting And Financial Services -
Algonquin College
Bachelor's in Commerce - Accounting And Finance
Andhra University