Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Naya Chen

Edmonton,AB

Summary

Overall 17 years of extensive experience in hospitality management and last 7 years managing operations of renowned restaurants particularly International, western and Chinese cuisine. Dynamic leader who effectively hires, trains, develops and motivates personnel. Demonstrated ability to achieve set targets and KPIs, and to manage big teams. Handles costs and budgets to ensure successful operation and profitable business.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager

CN Snack Bar
03.2016 - 01.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.

Supervisor

Humpty's Family Restaurant
08.2009 - 09.2014
  • Oversaw daily operations of the restaurant, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Front End Cashier

Loblaws Superstore
05.2007 - 08.2009
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.

Education

High School Diploma -

Fujian Lianjiang High School
Fujian, China
06.1999

Skills

  • Customer Service
  • Problem-Solving
  • Store Opening and Closing
  • Team leadership and coaching
  • Multitasking and Organization
  • Inventory Management
  • Cash Management

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working

Certification

  • Liquor Sales and Service
  • Food Safety Certificate

Timeline

Store Manager

CN Snack Bar
03.2016 - 01.2024

Supervisor

Humpty's Family Restaurant
08.2009 - 09.2014

Front End Cashier

Loblaws Superstore
05.2007 - 08.2009

High School Diploma -

Fujian Lianjiang High School

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Naya Chen