Summary
Overview
Work History
Education
Skills
Availability
REFERENCES
Timeline
Generic

Sayma Rahman

KAMLOOPS,Canada

Summary

Reliable Shift Leader with 4 years in corporate industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Dennys Restaurant
10.2022 - 01.2024
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Monitored employee food handling, safety and uniform requirements.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Communicated with health inspectors during inspections and resolved issues found.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Checked and monitored inventory levels to reorder items.

Shift Manager

Dairy Queen Grill & Chill
06.2020 - 09.2022
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Front Cashier

Your Independent Grocer
03.2019 - 05.2020
  • Approached every question or concern with calm and level-headed approach.
  • Assisted with purchasing decisions and located merchandise for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.

Education

Associate of Commerce And Business Administration - Business Administration

Thompson River University
Kamloops, BC
12.2023

High School Diploma -

BirShrestha Noor Mohammad Public College
Dhaka, Bangladesh
06.2016

Skills

  • Inventory Control
  • Customer-Oriented
  • Schedule Management
  • Staff Management
  • Inventory Control and Record Keeping
  • Safety Understanding
  • Cash Handling Expertise
  • Staff Development
  • Employee Training
  • Operations Management
  • Document Management
  • Revenue Benchmarks

Availability

AVAILABALE FOR FULL TIME WORK WITH A FLEXIBLE SCHEDULE.

REFERENCES

YOGESH

RESTURANT MANAGER

DENNYS,KAMLOOPS

+12367774482


TINSO THOMAS

SHIFT MANAGER

DAIRY QUEEN,KAMLOOPS

+12508791376


DEANNE SCHUETZE

FORMER PRODUCE MANAGER

INDEPENDENT GROCERY STORE

+12503180613



Timeline

Shift Supervisor

Dennys Restaurant
10.2022 - 01.2024

Shift Manager

Dairy Queen Grill & Chill
06.2020 - 09.2022

Front Cashier

Your Independent Grocer
03.2019 - 05.2020

Associate of Commerce And Business Administration - Business Administration

Thompson River University

High School Diploma -

BirShrestha Noor Mohammad Public College

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Sayma Rahman