Nawid Amiry
London,Ontario
Summary
Hardworking employee enthusiastic about learning Insurance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Service Agent
Enterprise Rent-A-Car
06.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Assisted clients with inquiries regarding car rentals, resolving issues promptly and professionally for improved client relations.
- Maintained a clean and organized workspace, ensuring a safe and welcoming environment for customers.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Collaborated with team members to streamline processes and enhance overall service efficiency.
- Exceeded performance goals consistently, earning recognition for outstanding service delivery.
Customer Service Representative
Viola Gourmet
09.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cashier
Angelo's Bakery
07.2020 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sales Associate
Dundas Pawnbrokers
05.2018 - 06.2020
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
Education
Diploma - Business Insurance
Fanshawe College of Applied Arts And Technology
London, ON12.2024
Skills
- Cross-Selling and Upselling
- Basic maintenance
- Vehicle detailing
- Complaint Handling
- Service Recommendations
- Quality Control
- Customer Service
- Excellent Communication
- Team Collaboration
Languages
English
Full Professional
Soccer
Passionate soccer player who enjoys the sport for recreational purposes. Possesses strong skills in various techniques and strategies, while maintaining a deep understanding of game dynamics. Enjoys fostering teamwork and camaraderie on the field.
Timeline
Service Agent
Enterprise Rent-A-Car
06.2023 - 03.2024
Customer Service Representative
Viola Gourmet
09.2021 - 03.2023
Cashier
Angelo's Bakery
07.2020 - 12.2021
Sales Associate
Dundas Pawnbrokers
05.2018 - 06.2020
Diploma - Business Insurance
Fanshawe College of Applied Arts And Technology
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