Nawel Tahraoui
Guelph
Summary
Organized and proactive Customer Service Sales agent thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
1
1
year of professional experience
Work History
Customer Service Sales Representative
Webhelp
08.2021 - 09.2022
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Met existing customers to review current services and expand sales opportunities.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Bachelor's in Animal Science - Agronomy
University of Boumerdes
Algeria07.2022
Skills
- Sales Strategies
- Ability to convey technical information to non-technical customers
- cold calling
- conflict resolution
- CRM Systems (Salesforce)
- MS Office
- Customer Relations
- Fluent in French and English
- business intelligence and Understanding competitor products and strategies
Timeline
Customer Service Sales Representative
Webhelp
08.2021 - 09.2022
Bachelor's in Animal Science - Agronomy
University of Boumerdes
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