Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nawal Anka

Vancouver,BC

Summary

Communicative professional with 8 months of experience working in customer service and entertainment industries. Good organization, analysis, planning, and teamwork skills. Knowledgeable in radio hosting and voice dubbing. Certified in sales marketing by ADN Millennial. Proficient in Microsoft Office (Powerpoint and Word) as well as Canva.

Overview

2
2
years of professional experience

Work History

Creative Producer

La Romántica 98.9 FM
Lecheria, Anzoátegui, Venezuela
04.2023 - 10.2024
  • Led end-to-end radio show production, including script review, content research, and guest interviews.
  • Developed innovative show formats and segments, resulting in increased audience engagement.
  • Created and executed broadcast-quality news scripts while maintaining editorial standards.
  • Coordinated workflow between creative, production, and post-production teams.
  • Collaborated with program directors and production staff to implement strategic content initiatives.
  • Streamlined production workflows to meet tight deadlines and quality benchmarks.
  • Conducted industry research to identify trends and competitive opportunities.
  • Developed promotional materials to drive audience growth.
  • Collaborated with producers and assistants to select and implement program content.

Customer Service Cashier

MRW Ave Express 3120, C.A.
Lechería , Anzoátegui, Venezuela
10.2022 - 08.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Ensured all packages were properly labeled and sealed.
  • Communicated with customers to coordinate delivery times.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Provided excellent customer service by answering questions about delivery status.
  • Assessed size, weight, and special handling requirements of each package.
  • Collected payments from customers upon delivery of goods as required.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
  • Provided prompt feedback on customer service issues to supervisors or managers as necessary.

Education

Certificate - Sales Marketing

ADN Millennial
Lechería, Venezuela
04-2023

Mixed Workshop. Voice dubbing and international neutral accent - Certification

DaleVoz
Caracas, Venezuela
05-2021

Associate of Arts - International Studies

Columbia College
Vancouver, BC

Skills

  • Payment Collection
  • Product Merchandising
  • Order coordination
  • Cash Handling
  • Guest Services
  • Drawer management
  • Calm Demeanor
  • Teamwork skills
  • Quick learner
  • Great communication skills
  • Adaptability
  • Attention to detail

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Creative Producer

La Romántica 98.9 FM
04.2023 - 10.2024

Customer Service Cashier

MRW Ave Express 3120, C.A.
10.2022 - 08.2023

Certificate - Sales Marketing

ADN Millennial

Mixed Workshop. Voice dubbing and international neutral accent - Certification

DaleVoz

Associate of Arts - International Studies

Columbia College

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Nawal Anka