Nawal Alqahtani
Riyadh,,Central Province
Summary
Dedicated and compassionate professional seeking a Patient Care Assistant position at Accor. Eager to utilize exceptional customer service skills and experience in front office operations to enhance guest satisfaction and ensure the highest standards of hospitality.
Overview
2
2
years of professional experience
Work History
Receptionist
Mandarin Oriental Hotel Group
Riyadh, Saudi Arabia
10.2021 - 06.2023
- Assisted the Front Office team with all reception-related tasks, focusing on personalized service to guests.
- Greeted and socialized with guests during check-in, check-out, and events, ensuring a warm welcome and memorable stay.
- Maintained guest privacy and confidentiality, ensuring a secure and trusted environment.
- Reviewed daily guest arrivals, flagged VIPs, and updated their preferences for a customized experience.
- Prepared daily amenities sheet and coordinated with the Food & Beverage department to ensure timely and accurate delivery.
- Coordinated with the Front Office Manager on special VIP amenities and ensured proper placement in rooms before arrival.
- Professionally managed guest complaints, resolved issues, and ensured guest satisfaction, escalating to AFOM or FOM when necessary.
- Reported all guest comments or complaints to relevant departments and ensured follow-up actions.
- Built and maintained positive relationships with internal customers and guests to anticipate their needs.
- Handled guest requests in person, via phone, and by email efficiently and professionally.
Education
Hotel Services - Hotel And Resort Management
Princess Seetah Bint Abdulaziz Center For Vocation
Riyadh, Saudi Arabia06.2023
Skills
- Strong customer service and interpersonal skills
- Excellent organizational and time management abilities
- Proficient in Microsoft Office Suite and hotel management software
- Ability to handle multiple tasks and prioritize effectively
- Strong problem-solving skills and attention to detail
Timeline
Receptionist
Mandarin Oriental Hotel Group
10.2021 - 06.2023
Hotel Services - Hotel And Resort Management
Princess Seetah Bint Abdulaziz Center For Vocation