Nawal AliZaid
Toronto,Ontario
Summary
I am currently a student in college. I'm a reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service areas and flexible with changing business needs.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
North American Midway Entertainment
08.2023 - 09.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Cashier
Tim Hortons
10.2021 - 08.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Riverdale Collegiate Institute
Toronto, ON06.2023
Skills
- Refund Handling
- Stocking and Replenishing
- Advising and Coaching
- Cash Register Operation
- POS Inventory System Operation
- Shelving Items
- Sales and Promotions
Timeline
Customer Service Cashier
North American Midway Entertainment
08.2023 - 09.2023
Customer Service Cashier
Tim Hortons
10.2021 - 08.2022
High School Diploma -
Riverdale Collegiate Institute
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