Navya Rani BuchireddyGari
Mississauga,ON
Summary
I'm a skilled ServiceNow developer specializing in ServiceNow Engagements. With a total of 6+ years in the IT industry, I have dedicated 5 years to excelling as a ServiceNow suite administrator, focusing on platform configuration and development. I have worked with multiple clients, successfully implementing ITSM modules, managing complex integrations, and delivering solutions for CSM and custom applications.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow Consultant
1308 Productions
05.2022 - 10.2022
- Developed critical performance metrics to evaluate the effectiveness of ServiceNow solutions in achieving business objectives.
- Stayed up-to-date on industry trends and emerging technologies, incorporating relevant insights into client engagements when appropriate.
- Delivered comprehensive training programs on ServiceNow features and functionality for both technical and non-technical staff members.
- Led cross-functional teams in the execution of strategic initiatives related to ServiceNow adoption across the organization.
- Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.
- Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.
- Played a key role in the growth of the ServiceNow practice, contributing to business development efforts by identifying new opportunities and establishing strong client relationships.
- Optimized ServiceNow implementation by analyzing business processes and recommending system enhancements.
- Streamlined service delivery with the development of custom applications and workflows within ServiceNow.
ServiceNow Consultant
Durable
12.2021 - 02.2022
- Developed critical performance metrics to evaluate the effectiveness of ServiceNow solutions in achieving business objectives.
- Stayed up-to-date on industry trends and emerging technologies, incorporating relevant insights into client engagements when appropriate.
- Led cross-functional teams in the execution of strategic initiatives related to ServiceNow adoption across the organization.
- Delivered comprehensive training programs on ServiceNow features and functionality for both technical and non-technical staff members.
SERVICENOW DEVELOPER
Accenture (Trigent payroll)
06.2021 - 09.2021
- Worked for one client in span of 4 months to deliver ITSM platform solutions
- Played developer role in designing and implementing solutions for complex requirements involving custom solutions.
SERVICENOW DEVELOPER
MindTree (Hamp Technologies payroll)
02.2018 - 06.2021
- Worked for different clients in span of 28 months (on ServiceNow) of experience to deliver ITSM platform solutions
- Initially part of Support and admin project where I am responsible to assist on real-time ServiceNow tool level incidents
- Part of a project as a junior level ServiceNow developer who is responsible to fulfill the development stories
- As an individual contributor in the latest ServiceNow design and development engagement, implemented custom applications and ITSM in ServiceNow Platform along with integration with various external applications.
- Delivered significant cost savings by optimizing workflows, automating manual processes, and improving resource allocation within the organization using the ServiceNow platform.
- Ensured seamless integration of third-party systems with ServiceNow by building robust APIs and web services connectors.
Skills
- A highly motivated IT professional with 5 years of ServiceNow development experience, including 2 years in Canada, has been actively engaged with prominent IT companies
- Experienced in all phases of software development life cycle(SDLC)
- Primary team member in designing the solutions for new requirements which involves building custom solutions
- Worked for multiple clients in implementing their ITSM , custom applications, Integrations and CSM modules and delivered complex
solutions - Implemented custom applications for multiple clients
- Extensive experience in customizing products and platforms in accordance with ServiceNow best practices
- Hands-on experience in integrating ServiceNow with third part tools using REST and SOAP web services, Integrated with multiple tools for various use cases
- Configured LDAP Server, for pulling user and group data from Active Directory
- Expertise in exporting CMDB data, load data reconciliation with the help of transform map and transform script
- Ensuring all the ServiceNow Best practices are followed during the design and implementation (Configurations and Scripting)
- Configuration and customization of Change/Incident/Problem/request Modules with: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements
- Worked with MID servers to facilitate communication and movement of data between the platform and external application and data sources
- Excellent skills building new Applications in Service Now, including scoped applications
- Created Dashboards and Reports that could be exported in different formats on the Performance and Analytics application
Certification
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- Flow Designer fundamentals
- IntegrationHub Fundamentals
Work Permit
Open - work Permit
Roles And Responsibilities
Implementation of Incident, Problem, Change Management and Knowledge Management as per the specific customer use cases., Implementation of custom applications as per the client requirements., Strong technical knowledge and hands-on experience on Service Request management module, designed and developed more than 100+ catalog items and order guides., Developed many complex workflows to accommodate multiple catalog items. Custom email notifications to include content from various tables., Involved in gathering the requirements from the business team and writing the technical design documents., Setup MID Server., Customization of form design and layout for various ITIL process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog., Involved in configuring the Business Rules, Client Scripts, UI Policies, and Data Policies in the ServiceNow., Created server side scripts and client side scripts, script includes, scripted Web Services., Set up the SLA for the various ITIL processes as per the requirement., Involved in various ServiceNow customizations as per client requirement., Involved in migration between various ServiceNow instances using Update Sets., Worked on loading the data into ServiceNow using import sets., Experience in configuring email notifications in ServiceNow., Involved in redesigning the workflows using ServiceNow workflow editor., Integrated various tools using REST API's with ServiceNow.
Languages
English
Native or Bilingual
Timeline
ServiceNow Consultant
1308 Productions
05.2022 - 10.2022
ServiceNow Consultant
Durable
12.2021 - 02.2022
SERVICENOW DEVELOPER
Accenture (Trigent payroll)
06.2021 - 09.2021
SERVICENOW DEVELOPER
MindTree (Hamp Technologies payroll)
02.2018 - 06.2021
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- Flow Designer fundamentals
- IntegrationHub Fundamentals
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