Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Volunteer Experience
Languages
Timeline
Generic

NAVYA SRI VELAGA

Toronto,ON

Summary

Looking for a challenging career where I can enhance my knowledge and upgrade my skills to meet the customers' requirements and satisfaction as a medium for enhancing the overall growth of the organization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Business Analysis Engineer

Conduent
  • Data Management to high-end clients like Delta Airlines, Honey well, and Exxon Mobiles
  • Managing their employee insurance details.

Associate Consultant

Atos
01.2021 - 01.2022
  • Application Development
  • Working on SVN and IBM Servers
  • Troubleshoot Application and its issues
  • Developed Service plans in consultation with clients and performed follow-ups
  • Guaranteed successful technical upgrade projects for clients
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.

Associate Consultant

Atos
01.2020 - 01.2021
  • Service Desk for Willis Towers Watson
  • Worked on Service Now Ticketing Tool
  • Service Level Agreement with the client
  • Provided 1st Level IT Support-perform troubleshooting and, if possible, performed Request Fulfillment
  • Skills used Active Directory, Exchange, Distribution List, Remote Support, Desktop Support, Customer Support
  • Monitoring the status and progress towards resolution of assigned Incidents
  • Closed 95% of trouble tickets on the first call without escalation

Education

High School Diploma -

Humber College
Toronto, ON
04.2025

High School Diploma -

Niagara College Canada
Toronto, ON
12.2023

B.Tech CSE -

Vignan's Institute of Information Technology
01.2019

Intermediate -

Sri Chaitanya Jr College
01.2015

SSC -

Amar Concept School
01.2013

Skills

  • Operating Systems: Windows, Linux
  • Skills: DevOps, c, c, java
  • Database: SQL

Certification

  • AGILE award for Project at ATOS
  • SPOT award for Project at ATOS
  • Certified in IUCEE(SPEED) workshop in 2016
  • Certified in IUCEE(SCALE) workshop in 2017

Extracurricular Activities

Reading books, Craft works ,Painting ,mandala arts ,Exploring new places ,Cooking

Volunteer Experience

  • Organized VISTA-2K16 held at National Level.
  • Organized and Volunteered for INTERNATIONAL CONFERENCE ON SMART TECHNOLOGIES IN DATA SCIENCE AND COMMUNICATION.
  • Organized YUVATARANG-2018 at the college level.
  • Worked as class representative for 2017-19.

Languages

English
Full Professional
Hindi
Limited Working
Telugu
Native or Bilingual

Timeline

Associate Consultant

Atos
01.2021 - 01.2022

Associate Consultant

Atos
01.2020 - 01.2021

Technical Business Analysis Engineer

Conduent

High School Diploma -

Humber College

High School Diploma -

Niagara College Canada

B.Tech CSE -

Vignan's Institute of Information Technology

Intermediate -

Sri Chaitanya Jr College

SSC -

Amar Concept School

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NAVYA SRI VELAGA