NAVYA
Halifax,NS
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard Supervisor
Customer representative in LCBO Warehouse
Whitby, ON
08.2023 - 01.2024
- Conducted daily security patrols of assigned areas.
- Investigated suspicious activity and reported findings to management.
- Provided customer service assistance to staff and visitors in a professional manner.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Provided friendly and professional assistance to employees, visitors and customers.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Security Guard
merchandise market
Toronto, ON
01.2023 - 05.2023
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Identified potential security risks and recommended corrective actions.
- Completed incident reports regarding violations of policies or procedures.
- Monitored security cameras to identify and respond to suspicious activity.
Receptionist
MOTEL 6
Whitby, ON
05.2022 - 12.2022
- Coordinated daily activities and supervised staff to ensure efficiency.
- Resolved customer complaints promptly and effectively.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Trained new staff members on company policies, procedures and job expectations.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Kept detailed records of department resource usage and expenses.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Responded to customer questions regarding products, prices and availability.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Education
Hospitality Management -
Durham College
Whitby, ON08.2023
Skills
- Staff Scheduling
- De-Escalation Techniques
- Background Checks
- Surveillance systems
- Facility Inspections
- Radio communication
- CCTV experience
- Report Analysis
- Team Leadership
Certification
- FIRST AND CPR CERTIFICATE
- SECURITY LICENSE
- SMART SERVE
- AODA TRAINNING
- WHIMIS
- WORKPLACE VIOLENE AND HARRASSMENT TRAINING
- WORKPLACE HEALTH AND SAFETY TRAINING
Timeline
Security Guard Supervisor
Customer representative in LCBO Warehouse
08.2023 - 01.2024
Security Guard
merchandise market
01.2023 - 05.2023
Receptionist
MOTEL 6
05.2022 - 12.2022
Hospitality Management -
Durham College
- FIRST AND CPR CERTIFICATE
- SECURITY LICENSE
- SMART SERVE
- AODA TRAINNING
- WHIMIS
- WORKPLACE VIOLENE AND HARRASSMENT TRAINING
- WORKPLACE HEALTH AND SAFETY TRAINING
Similar Profiles
SHOAIB ALISHOAIB ALI
Coles Express at Customer Service RepresentativeColes Express at Customer Service Representative
Samantha PenningtonSamantha Pennington
Cigna/ Evicore at Customer Service RepresentativeCigna/ Evicore at Customer Service Representative
Yoses De La CruzYoses De La Cruz
Customer Service Representative at Michael Kors , Customer Service RepresentativeCustomer Service Representative at Michael Kors , Customer Service Representative