Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Navtoj Saimbi

Surrey

Summary

Motivated IT student with a strong foundation in technical support and a proven track record in sales. Known for bridging the gap between technical systems and customer needs, with experience in help desk troubleshooting and B2B sales in the tools and industrial supply industry. Passionate about leveraging IT training and communication skills to support customers and drive results in technology-driven environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Help Desk Analyst

Commercial Trailer LTD
08.2023 - 03.2025
  • Provided technical support to users, resolving issues with hardware and software efficiently.
  • Diagnosed and troubleshot network connectivity problems, ensuring minimal downtime for end-users.
  • Documented user interactions and resolved tickets using service desk software for tracking purposes.
  • Assisted in onboarding new employees by delivering training on IT systems and tools.

Sales Associate

Fastenal
02.2022 - 07.2023
  • Sold a wide range of hardware products including hand tools, power tools, screws, bolts, nuts, anchors, and other fasteners to retail and trade customers.
  • Provided expert product recommendations based on customer needs, project type, and technical requirements.
  • Maintained strong relationships with contractors, builders, and walk-in clients to encourage repeat business and customer loyalty.
  • Prepared quotes, processed orders, and followed up on leads to meet or exceed sales targets.
  • Managed inventory levels and coordinated with the warehouse to ensure timely product availability.
  • Handled in-store merchandising, restocking, and display setup to boost product visibility.
  • Stayed up-to-date with new products and industry trends to better support customer inquiries and promote upsells.

Education

BBA - Information Technology

Kwantlen Polytechnic University
Surrey, BC
09-2026

Skills

  • Security awareness
  • Software installation
  • Logging support tickets
  • Network troubleshooting
  • C
  • Communication skills
  • Computer hardware
  • Technical support
  • Network protocols
  • Microsoft Office
  • Customer service
  • Computer skills
  • VPN
  • Active Directory

Languages

Punjabi
Full Professional
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working

Certification

  • CCNAv7 Introduction to Networking - January 2024 - May 2024

Timeline

Help Desk Analyst

Commercial Trailer LTD
08.2023 - 03.2025

Sales Associate

Fastenal
02.2022 - 07.2023

BBA - Information Technology

Kwantlen Polytechnic University

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Navtoj Saimbi