NAVTEJ SINGH
Kelowna
Summary
Dynamic and customer-focused professional with a strong background in hospitality at Centennial Residence. Expertise in office administration and risk assessments, paired with exceptional attention to detail and adaptability. Offering strong communication and organizational abilities, eager to learn and develop in professional environment.
Overview
2
2
years of professional experience
Work History
Receptionist
Centennial Residence and Culinary Arts Centre
05.2023 - 03.2025
- Provided excellent customer service by greeting and assisting guests, ensuring a smooth check-in/check-out process.
- Managed reservations, answered phone calls, and handled guest inquiries in a friendly and professional manner.
- Collaborated with various hotel departments to ensure guest requests were met promptly, enhancing overall guest satisfaction.
- Maintained accurate records and updated booking systems, ensuring all guest information was current and organized.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Server
George Brown College
11.2022 - 02.2023
- Delivered outstanding food and beverage service to guests in a fast-paced restaurant environment, ensuring a positive dining experience.
- Assisted with menu recommendations, taking orders, and addressing guest needs promptly and professionally.
- Maintained cleanliness and organization of tables and dining areas, adhering to health and safety standards.
- Worked closely with kitchen staff to ensure timely and accurate food delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Post-Graduate - Event Planning
Centennial College
04.2024
Skills
- Machinery & Equipment Operation
- Attention to Detail
- Time Management & Adaptability
- Customer Service
- Proficient in Microsoft Applications
- Field-Level Risk Assessments
- Workplace Violence and Harassment
- Fire Safety
- Diversity Awareness
- Mental Health Awareness
- Office administration
- Office management
- Scheduling
- Customer and client relations
- Time management
- Telephone skills
- Organization skills
- Data entry
LANGUAGES
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Receptionist
Centennial Residence and Culinary Arts Centre
05.2023 - 03.2025
Server
George Brown College
11.2022 - 02.2023
Post-Graduate - Event Planning
Centennial College
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