Summary
Overview
Work History
Education
Skills
Timeline
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Navruti Raina

Castro Valley,CA

Summary

Professional with strong background in business operations, operational management, strategic planning, and team leadership. Utilizes comprehensive understanding of business processes to enhance efficiency and productivity. Highly focused on team collaboration and achieving goals, adaptable to changing business needs, and reliable in delivering results.

Overview

10
10
years of professional experience

Work History

Strategic Account Manager

Walmart
08.2022 - Current
  • Experienced Account Manager with a proven record of successfully leading and mentoring a team of 25 offshore contractors.
  • Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
  • Expertise in streamlining seller Onboarding process, driving seller success and implementing strategies that significantly improved seller ramp-up time and GMV performance.
  • Adept at fostering collaborative relationships and optimizing workflows for maximum efficiency.
  • Passionate about creating positive seller experience and maximizing their potential.

Business Operations Specialist

Walmart
08.2019 - 08.2022
  • Managed seller onboarding process and provided comprehensive support and guidance to new sellers throughout onboarding journey.
  • Proactively identify and resolve any roadblocks or challenges faced by sellers during Onboarding.
  • Track and report on key metrics related to Onboarding efficiency and seller satisfaction.
  • Collaborate with cross functional teams to ensure the smooth operation of the Walmart API integration.

Senior Consultant

Deloitte US Consulting
02.2015 - 06.2019
  • Led client integration project from its inception to the delivery which includes working with external business partners and understanding their requirement,project road mapping planning and cross domain integration.
  • Enhanced system efficiency by conducting comprehensive Epic software assessments and optimizations.
  • Collaborated with cross-functional teams to develop integrated solutions, ensuring seamless interoperability of systems.
  • Achieved successful system go-live events by coordinating project tasks and addressing potential risks.
  • Participated in testing efforts for new releases or updates, identifying any potential bugs or compatibility issues before deployment.
  • Delivered high-quality customer service to clients throughout the implementation process, fostering relationships for future projects.

Education

MBA - Business Administration

IIHMR University
New Delhi,India

Skills

  • Project Management/Planning
  • Strategic Business Planning
  • Consumer Insights
  • CRM/Salesforce/ServiceNow
  • Critical Thinking and Evaluation
  • Verbal/Written Communication

Timeline

Strategic Account Manager

Walmart
08.2022 - Current

Business Operations Specialist

Walmart
08.2019 - 08.2022

Senior Consultant

Deloitte US Consulting
02.2015 - 06.2019

MBA - Business Administration

IIHMR University

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