Navrosepreet Kaur
Brampton,ON
Summary
Dynamic and results-driven professional with extensive experience at McDonald's Restaurant, excelling in employee training and customer service. Proven ability to enhance team performance through effective coaching and mentoring. Skilled in safe food handling and cash management, consistently delivering high-quality service and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
Milton, ON
03.2024 - 12.2025
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Monitored food quality and presentation to meet company standards.
- Assisted management in scheduling shifts to optimize team performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Crew Member
Tim Hortons
Brampton, ON
02.2023 - 03.2024
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Operated coffee brewing equipment and maintained cleanliness standards to ensure product quality.
- Prepared food items according to safety regulations and operational guidelines, ensuring compliance.
- Collaborated with team members to streamline processes, improving order accuracy and efficiency.
- Managed cash register operations, accurately processing transactions while maintaining a balanced till.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Seneca College
Toronto, ON12.2022
Skills
Customer service
Employee training
Cash handling
Team leadership
Active listening
Safe food handling
Team leadership and supervision
Coaching and mentoring
Food safety understanding
Cleaning and sanitation
Staff education and training
Delegating work
Opening and closing procedures
Product knowledge
Work Planning and Prioritization
Continuous improvement
Relationship management
Skills assessment
Languages
English
Professional Working
Timeline
Crew Trainer
McDonald's Restaurant
03.2024 - 12.2025
Crew Member
Tim Hortons
02.2023 - 03.2024
High School Diploma -
Seneca College