Navroop Wander
Coquitlam,Canada
Summary
Dynamic and organized store management professional with extensive retail sales experience. Leveraged strong interpersonal and leadership skills to successfully train, develop and motivate teams. Proven track record of successfully driving sales and achieving goals. Experienced in developing and managing customer relationships to ensure customer loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
ASSISTANT STORE MANAGER
Saje Natural Wellness
05.2024 - 01.2025
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
ASSISTANT STORE MANAGER
Designer Brands
05.2023 - 05.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
FRONT DESK RECEPTIONIST
Club 16 Trevor Linden Fitness
06.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
SALES REPRESENTATIVE
Nordstrom Rack
06.2022 - 05.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
CLINICAL NURSE ASSISTANT
Neo Health Group
11.2021 - 05.2022
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented patient information and care activities in electronic health record.
- Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
FRONT DESK RECEPTIONIST
Private I Salon
09.2020 - 11.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
FRONT DESK REPRESENTATIVE
Pure Fitness
09.2018 - 03.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Transcribed phone messages and relayed to appropriate personnel.
- Developed and maintained positive relationships with guests for satisfaction.
ADMINISTRATIVE ASSISTANT & SALES ASSOCIATE
Divine Star
07.2016 - 03.2018
- Answered incoming calls in a friendly and professional manner, directing them to the appropriate personnel or department
- Resolved guest complaints in a timely manner while maintaining high levels of customer satisfaction
- Demonstrated strong organizational skills by managing multiple tasks simultaneously in a fast-paced environment
- Processed invoices and expenses using quickBooks to facilitate on-time payment
Education
Bachelor of Arts - Media and Communication
The University Of Wollongong
08.2020
Associate of Arts - English Communication
City University Of Hong Kong
08.2018
Skills
- Goals and performance
- Retail operations
- Team building and leadership
- Customer experience
- Work Planning and Prioritization
Languages
Punjabi
English
Chinese (Cantonese)
Hindi
Timeline
ASSISTANT STORE MANAGER
Saje Natural Wellness
05.2024 - 01.2025
FRONT DESK RECEPTIONIST
Club 16 Trevor Linden Fitness
06.2023 - 03.2024
ASSISTANT STORE MANAGER
Designer Brands
05.2023 - 05.2024
SALES REPRESENTATIVE
Nordstrom Rack
06.2022 - 05.2023
CLINICAL NURSE ASSISTANT
Neo Health Group
11.2021 - 05.2022
FRONT DESK RECEPTIONIST
Private I Salon
09.2020 - 11.2021
FRONT DESK REPRESENTATIVE
Pure Fitness
09.2018 - 03.2019
ADMINISTRATIVE ASSISTANT & SALES ASSOCIATE
Divine Star
07.2016 - 03.2018
Bachelor of Arts - Media and Communication
The University Of Wollongong
Associate of Arts - English Communication
City University Of Hong Kong
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