Navroop Kaur
Bedford,Canada
Summary
Dedicated and results-oriented Customer Service Representative with a passion for delivering exceptional customer experiences. Possessing strong communication and negotiation skills, committed to continuous learning and professional development. Eager to contribute to a forward-thinking global organization that prioritizes employee growth and well-being.
Overview
3
3
years of professional experience
Work History
Inside Sales Representative
The Mobile Shop (Loblaws)
Toronto, Canada
11.2022 - 09.2024
- Provided excellent customer service by greeting and assisting customers in a friendly and professional manner.
- Educated customers on product features, pricing, and promotions to drive sales and meet targets
- Demonstrated products and services to customers, highlighting key benefits and addressing any questions or concerns
- Answered customers' questions regarding products, prices, and availability.
- Processed transactions accurately using point-of-sale (POS) systems and handled cash and card payments.
- Maintained a clean and organized store environment, including restocking shelves and arranging displays.
- Collaborated with team members to achieve sales goals and deliver a positive shopping experience for Customers.
- Providing the best possible solutions to the customer's complaint and taking record of customer experience
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data and used CRM software to maintain detailed contact logs and account records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in the development of sales strategies and targets, contributing to the overall growth of the company.
- Set up new accounts, established customer credit and set up payment methods.
Sales Associate
Zara
Toronto, ON
01.2022 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a broad knowledge of client products and services, ensuring effective assistance to customers
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Collaborated with team members to achieve sales goals and deliver a positive shopping experience for Customers
Education
Bachelor of Business Administration -
University of Toronto
Toronto, ON08-2024
Skills
- Microsoft Office
- ZOHO-CRM
- Relationship development
- Upselling and cross selling
- Email and phone etiquette
- Exceptional customer service
- Conflict Resolution
- Positive attitude
- Sales
- Communication skills
- Software Troubleshooting & Problem Solving
- Creative Thinking Skills
- Strategic Management
- Operational Planning
Timeline
Inside Sales Representative
The Mobile Shop (Loblaws)
11.2022 - 09.2024
Sales Associate
Zara
01.2022 - 10.2022
Bachelor of Business Administration -
University of Toronto