Navroop Kaur
Brampton,ON
Summary
Proven Quality Control Inspector with a track record of enhancing product quality at SHEIN by identifying and solving recurring issues, boosting overall customer satisfaction. Skilled in visual inspection and adept at managing high-stress situations, demonstrating exceptional problem-solving abilities and empathy towards customer needs. Achieved significant improvements in product accuracy and functionality through effective team collaboration and communication.
Overview
2
2
years of professional experience
Work History
Quality Control Inspector
SHEIN
02.2024 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Customer Service Representative
Freshly Squeezed
05.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Associate
Sierra Processing Unit
09.2022 - 01.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
Office Administration -
Sheridan College
Mississauga, ON04.2024
Skills
- Quality Control
- Visual Inspection
- Product Inspection
- Visual inspections
Languages
English
Elementary
Timeline
Quality Control Inspector
SHEIN
02.2024 - Current
Customer Service Representative
Freshly Squeezed
05.2023 - 01.2024
Associate
Sierra Processing Unit
09.2022 - 01.2023
Office Administration -
Sheridan College
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