Navreet Kaur
Delta,Canada
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Hd Home Care Ltd. Vancouver, British Columbia
11.2023 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Documented client progress and activities in accordance with agency policies and procedures.
Support Volunteer
Umeed Hospital, Punjab,India
08.2020 - 04.2022
- Increased client engagement through active listening and providing tailored guidance for their unique situations.
- Contributed to the development of new outreach initiatives, expanding the reach of the organization''s services.
- Provided crisis intervention support when needed, employing de-escalation techniques and connecting clients with appropriate resources.
- Managed challenging situations successfully with tactful communication skills that prioritized client well-being above all else.
- Promoted mental health awareness through educational presentations and workshops within the community.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Certified Sales associates
7- Eleven
05.2022 - Current
- Collected payments and provide accurate change
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained Knowledge of current promotions, exchange guidelines, payment policies and security practices
- Cultivated a referral network to generate leads and grow the customer base.
- Enhanced store reputation with excellent product knowledge and a professional demeanor.
- Facilitated seamless transactions by maintaining an organized point-of-sale system.
- Nurtured key accounts for long-term client retention and repeat business.
- Participated in regular training sessions to stay current on industry trends and market developments.
General cleaner
VIP cineplex & The REC ROOM
08.2022 - 03.2023
- Learned to operate commercial cleaning machines such as electric vacuum and floor mopping machines
- Deep cleaned according to the orders
- Learned to use the different cleaning chemicals for the cleaning of different surfaces
Education
Associate of Arts - Psychology
Capilano University
North Vancouver, None06-2024
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Active listening
- Cleaning and sanitizing
- Meal preparation
- Meal planning and preparation
- Deal closing
- Motivational skills
- Sales presentations
- Objection handling
- Sales training
- Forecasting
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
WHMIS certificate
FOIPPA certification
CLBC certification
Timeline
Support Worker
Hd Home Care Ltd. Vancouver, British Columbia
11.2023 - 04.2024
General cleaner
VIP cineplex & The REC ROOM
08.2022 - 03.2023
Certified Sales associates
7- Eleven
05.2022 - Current
Support Volunteer
Umeed Hospital, Punjab,India
08.2020 - 04.2022
Associate of Arts - Psychology
Capilano University
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