Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Navreet Kaur

Vernon,BC

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at OSL Retail Services. Skilled in POS System Operation and exceptional at building relationships, demonstrated through increased sales revenue and efficient problem-solving. Expert in team collaboration and adept at maintaining high standards of service, ensuring operational excellence.

Overview

1
1
year of professional experience

Work History

Sales Associate

OSL Retail Services
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Front Desk Receptionist

Hilton Garden Inn Hotel
05.2023 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Supervisor - Catering

Tim Hortons
04.2023 - 05.2024
  • Supervise, coordinate and schedule the duties of staff
  • Estimate and order food supplies required for the restaurant
  • Maintain records of delivery, inventory, sales and food waste
  • Train new staff in job duties and safety procedures
  • Ensure all franchise standards of operation, policies and procedures are followed
  • Ensure standards of hygiene are maintained and that the restaurant staff complies with health and safety regulations
  • Oversee shortlisting of food packages and check daily updates
  • Ensure high standards of customer service are maintained
  • Handle customer complaints and queries in a positive manner

Education

Diploma - Business And Organizational Administration

Niagara College Toronto School of Management
Toronto, ON
04.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Exceptional customer service
  • Cash Handling
  • POS System Operation
  • Reliable and punctual
  • Goal-Oriented
  • Relationship Building
  • Retail Store Operations

Languages

English

Timeline

Sales Associate

OSL Retail Services
06.2024 - Current

Front Desk Receptionist

Hilton Garden Inn Hotel
05.2023 - 05.2024

Supervisor - Catering

Tim Hortons
04.2023 - 05.2024

Diploma - Business And Organizational Administration

Niagara College Toronto School of Management

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Navreet Kaur