Navreet Kaur

My role as store manager is to :-

• Conduct daily store operations, including opening and closing procedures and cash handling. also Monitor inventory levels and place orders to restock shelves.
• Develop strategies to maximize sales and profitability and Evaluate store performance and incorporate feedback to implement improvement plans.
• Strengthen work flow productivity by hiring, managing and developing top talent.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Oversee inventory management through cycle counts, audits and shrinkage control.
• Prepare weekly schedules to verify proper floor coverage within fiscal guidelines.
• Monitor employee performance and identify performance gaps for corrective action.
• Train and mentor associates to teach daily tasks and procedures as well as recruit, train and supervise new employees.

• Coached and developed store associates through formal and informal interactions.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Prepared staff work schedules and assigned team members to specific duties.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Oversaw aspects of maintenance, inventory and daily activity management.

• Learned company processes, procedures and employee role functions.
• Enhanced leadership abilities through training and hands-on task completion.
• Acquired business and management skills through various resources to update proficiency.
• Shadowed managers to gain understanding of organizational expectations and management techniques.
• Attended meetings and educational webinars to attain knowledge and competency to succeed in evolving market landscape.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Utilized technology to engage customers. identify needs and present solutions.
• Maintained inventories through spot checks, complete physical inventory and reordering.

• Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
• Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
• Capitalized on upselling opportunities for additional products and services to increase sales numbers.
• Recommended complementary products based on guest interests or items selected for purchase.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Bagged or packaged purchases and wrapped gifts.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Computed purchases and received and processed cash or credit payment.
• Exchanged merchandise for customers and accepted returns.
• Recommended merchandise to customers based on needs and preferences
• Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
• Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.