Navreet Brar
Surrey,BC
Summary
Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills. Areas of expertise include accounting, management and training. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
6
6
years of professional experience
Work History
Ophthalmic Technician
Fraser Valley Cataract and Laser
Surrey, BC
02.2022 - Current
- Measured intraocular pressure using Goldman and Tonopen tonometry process. Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction. Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured and recorded visual acuity and color vision testing.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Optometric Assistant
doctors of optometry
, BC
07.2021 - 02.2022
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
- Maintain and enforce strict and up to date cleanliness and social distancing policies regarding covid-19 outbreak to ensure both employee safety and customer satisfaction
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
sales supervisor
Bonlook
Richmond, BC
10.2019 - 06.2021
- Anticipate customer needs and provide them with high quality service while upholding brand standards and value to ensure customer satisfaction
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Swiftly and successful resolved conflict resulting in 100% customer satisfaction
- Warmly greet new and returning customers and developed relationships resulting in customer loyalty
- Maintain and enforce strict and up to date cleanliness and social distancing policies regarding the covid-19 outbreak to ensure both employee safety and customer satisfaction.
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Supervisor
A&W
Vancouver, BC
03.2016 - 10.2019
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated excellent people skills in both client and employee relationships
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
Associate of Science - Health Sciences
Langara College
12.2017
Skills
- Active Listening
- Systems Analysis
- Medical Equipment Operations
- Ophthalmology Testing
- Chart Documentation
- Patient Health Information Access
- Time Management
- Active Learning
- Receptionist
- Data Entry
- Sales Management
- Account Management
- Inventory Control
- Negotiation
- Microsoft Excel
- Insurance Verification
- Microsoft Office
- Medical Scheduling
- Medical Billing
Timeline
Ophthalmic Technician
Fraser Valley Cataract and Laser
02.2022 - Current
Optometric Assistant
doctors of optometry
07.2021 - 02.2022
sales supervisor
Bonlook
10.2019 - 06.2021
Supervisor
A&W
03.2016 - 10.2019
Associate of Science - Health Sciences
Langara College
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