Navreen Kaur

• Create an amazing customer experience at the checkout or the customer service counter.
• Respond to questions and share product knowledge with customers.
• Ensure store signage is accurate and open box items are appropriately marked.
• Ensure shelves and displays were well-stocked and organized.
• Complete pre-opening and post-closing tasks.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support to them where needed.
• Answered customer inquiries via phone, email, and chat.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Handling phone calls, responding to emails, or communicating with staff or clients.
• Work at Temporary Files: Visitor Visa, TRV, Study Permits, Work Permits.
• Prepare the rep-submission letter and client SOPs.
• Basic knowledge of Express Entry.
• Ensure that records are maintained properly, and prepare materials.
• Greetings to all clients and visitors, ensuring that they receive an outstanding first impression of the company.
• Well-versed in Microsoft Suite, such as Word, Excel, PowerPoint, and Outlook.
• Conduct regular follow-ups with clients to monitor progress, ensuring timely adjustments to the case. Plans as needed.
• Worked fast to complete tasks and meet daily deadlines.
• I followed instructions and procedures to complete assigned tasks.
• Verify the authenticity and completeness of the collected documents, and check for any discrepancies or missing information, and rectify these issues properly.

General Responsibilities:

• Train, monitor, and reinforce food safety procedures to team members.
• Act as Cash Manager when needed, including setting up cash register(s) at opening, and verifying cash at closing.
• Perform walk-throughs to ensure the restaurant is ready to open, close, and/or is rush-ready.
• Work with the Restaurant Management team to train, develop, and communicate with team members in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks, and ensure compliance with company policies.
• Work with the Restaurant Management team to ensure quality, production, and service standards are met, and to create a safe, efficient, and professional environment for customers and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains or exceeds all customer service standards.
• Follow up and ensure the resolution of guest-related issues where needed.
• Delegate the tasks to employees and monitored activities and task completion.
• Coached team members to increase productivity and reduce workplace accidents.
• Conducted regular team meetings to communicate targets, updates, and gather feedback.