Overview
Work History
Education
Skills
About Me
Certification
Career Highlights
Timeline
Generic

Navrati Kaur Kapoor

Exton,Pensylvannia

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Product and Business Operations Manager

Cohesity
10.2022 - Current
  • Led cross-BU transformation programs across 30+ global functions, aligning Product, Sales, Finance, Engineering, and Legal stakeholders on enterprise solution delivery.
  • Designed and implemented global NPI framework improving cross-functional accountability and operational readiness, reducing launch delays by 40%.
  • Managed post-merger integration (Cohesity + Veritas), defining unified product roadmap and governance frameworks adopted by OEM partners and global customers.
  • Delivered business solution for a major U.S. financial institution's Data Management Control Plane, ensuring regulatory alignment and contributing to $80M ACV deal.
  • Led process transformation projects implementing Coupa and Ironclad, reducing AP delays by 60% and legal cycle time by 35% through structured change management.
  • Optimized AWS cost structure in collaboration with Finance and Cloud Ops, delivering $3M savings via reserved instance strategy and vendor negotiations.
  • Operationalized billing automation in Salesforce, closing $200K revenue leakage through process redesign and end-user training.

Senior Program Manager / Product Manager

Epic9
06.2021 - 02.2022
    • Co-led business development for BuiltRight Cloud Foundation, defining GTM strategy and alliance frameworks with global system integrators.
    • Authored operational readiness playbooks covering 7 critical business functions to support post-deployment transition.
    • Managed cross-functional workstreams delivering enablement materials, sales collateral, and legal documentation (SoWs, MSAs, IP protection).

Senior Program Manager

Deloitte Consulting
06.2015 - 11.2020
    • Led transformation initiatives for top U.S. health insurer and financial clients, driving business solution design and adoption across 9+ workstreams.
    • Delivered AWS-based cloud migration for health insurance major with 107M members, improving profitability by 10% through operational design and change strategy.
    • Implemented Salesforce B2B Commerce for insurance clients, achieving 86% order growth through targeted user adoption and training initiatives.
    • Facilitated cross-border UAT/SIT testing and compliance audits in global environments using JIRA and SQL-based data validation.
    • Managed API integration and cloud billing portal delivery (MuleSoft), increasing dev team velocity by 50% via optimized agile coordination.

Business Systems Engineer

Tata Consultancy Services
12.2010 - 06.2013
  • Developed simulation platform for Japanese automotive OEM, reducing engineering cycles by 90% through process redesign.
  • Oversaw vendor management and procurement, mentoring junior engineers and establishing delivery governance frameworks.

Education

MBA - Business Administration And Management

Indian Institute of Technology
Kanpur, India
05-2015

Bachelor of Technology - Electrical Engineering

Uttarakhand Technical University
Uttarakhand, India
05-2010

Skills

  • Business Solution Design & Delivery
  • Enterprise Change Strategy & Execution
  • Cross-Functional Program Leadership
  • Stakeholder Management & Consulting
  • Digital Transformation & Operational Readiness
  • Process Improvement & Operational Excellence
  • Agile Program Delivery & Governance

About Me

  • Strategic leader with 12+ years’ experience delivering business solutions and enterprise transformation in insurance, financial services, and regulated sectors by collaborating with SMEs, cross-functional teams, and building high-performing teams to define and document target-state designs and requirements.
  • Skilled in applying structured change management and governance frameworks to drive operational readiness, stakeholder adoption, and full benefit realization from solution rollout through transition to business-as-usual.
  • Proven track record leading complex, cross-functional programs in regulated environments, managing interdependencies and compliance, fostering collaboration, and serving as a trusted advisor to senior stakeholders to deliver measurable business value and sustainable growth.

Certification

  • Lean Six Sigma Green Belt (2013)
  • AWS Certified Cloud Practitioner (2021)
  • Certified Scrum Master (CSM) (2017)

Career Highlights

  • Led post-merger integration efforts for Cohesity and Veritas, defining a unified product roadmap and governance framework to streamline operations and support global partners.
  • Designed and implemented a global New Product Introduction (NPI) framework that improved operational readiness and accountability, reducing launch delays by 40%.
  • Applied structured change management methodologies in process transformations using Coupa and Ironclad, resulting in a 60% reduction in AP delays and a 35% improvement in legal cycle times.
  • Led the delivery and end-to-end GTM launch of Cohesity's Data Management Control Plane, working with 30+ global BUs, securing an $150M ACV deal with the second-largest bank in the United States
  • Fostered strong collaboration across business, IT, legal, Finance, Product and Engineering teams and other teams, managing complex cross-functional programs in regulated healthcare and financial services markets across North America, Europe, and APAC.

Timeline

Senior Product and Business Operations Manager

Cohesity
10.2022 - Current

Senior Program Manager / Product Manager

Epic9
06.2021 - 02.2022

Senior Program Manager

Deloitte Consulting
06.2015 - 11.2020

Business Systems Engineer

Tata Consultancy Services
12.2010 - 06.2013

MBA - Business Administration And Management

Indian Institute of Technology

Bachelor of Technology - Electrical Engineering

Uttarakhand Technical University

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Navrati Kaur Kapoor