Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Production Technician (Tech 3.2)
Phantom Screens
04.2025 - 07.2025
Assembled components for motorized retractable screens
Learned duties quickly and performed tasks with accuracy
Maintained high standards of quality, safety, and workmanship
Collaborated effectively with team members
Consistently met production targets
Customer Service Representative
Westland Insurance
03.2024 - 03.2025
Assisted clients with insurance inquiries, quotes, and policy updates
Handled phone, email, and in-person communications professionally
Explained products and supported customers through claims
Worked closely with team to resolve issues efficiently
Supervisor
Redwan Pizza
04.2021 - 08.2024
Supervised staff and maintained daily kitchen operations
Trained employees and ensured top-quality service
Managed inventory and enforced food safety standards
Resolved customer concerns effectively
Crew Member
Highline Mushroom
01.2019 - 03.2021
Supported packaging, sorting, and quality control tasks
Met production targets consistently
Maintained workplace hygiene and safety protocols
Education
Diploma - Computer Information and Systems
University of the Fraser Valley
Abbotsford, BC
12.2020
Skills
Strong communication and active listening skills
Friendly, empathetic, and customer-focused attitude
Problem-solving and multitasking abilities
Attention to detail and accurate data entry
Time management and ability to work under pressure
Basic understanding of insurance products and policies