Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Navpreet Singh

Mississauga,ON

Summary

  • Customer Service Representative with a strong track record of delivering exceptional support and effectively resolving customer inquiries. Proficient in communication and problem-solving, leading to improved customer satisfaction and loyalty. Recognized for enhancing team performance by sharing expertise and best practices in customer service operations. Dedicated to fostering lasting relationships with customers through attentive service.
  • Results-driven Team Leader recognized for enhancing productivity and delivering efficient task completion. Demonstrates expertise in strategic planning, conflict resolution, and performance optimization. Proven track record in leadership and communication fosters a high-performing team environment. Aiming to leverage organizational skills and motivational abilities to drive success in dynamic settings.
  • Detail-oriented Inventory Auditor recognized for exceptional productivity and precise stock level assessments. Expertise includes data analysis and compliance monitoring to uphold inventory integrity. Proven ability to manage time effectively, solve problems skillfully, and adapt to dynamic environments, enhancing auditing processes for superior results.
  • Results-driven IELTS Trainer with a proven track record in guiding students to achieve their desired test scores. Expertise in English language structure and effective communication of complex concepts enhances curriculum development and student assessment processes. Demonstrated success in implementing performance improvement strategies that elevate linguistic abilities and boost overall student performance.
  • Detail-oriented skilled laborer with extensive experience in freight, stock, and material moving. Proven track record in safely handling materials and operating equipment to enhance efficiency in warehouse operations. Notable achievements include streamlining inventory processes that reduced turnaround time for loading and unloading shipments significantly. Core competencies include strong organizational skills and effective task prioritization.

Overview

9
9
years of professional experience

Work History

Warehouse Worker

Farmboy
Mississauga, Ontario
06.2022 - Current
  • Investigated any reported problems regarding shipping errors or damages.
  • Operated scanners, computers, and other equipment to track orders.
  • Monitored temperature and humidity levels in warehouse.
  • Organized warehouse space for efficient storage of products.

IELTS Trainer

Webbers Educomp Limited
Amritsar, Punjab
04.2019 - 04.2021
  • Administered practice tests to evaluate student progress and identify areas needing improvement.
  • Conducted weekly tutorials with small groups of students focusing on grammar, pronunciation and vocabulary development.
  • Encouraged students to interact and discuss topics related to IELTS exams in order to improve their communication skills.
  • Served as an advisor for students seeking guidance about university applications or career paths.

Inventory Auditor

Amandeep Group of Hospitals
Amritsar, Punjab
09.2017 - 03.2019
  • Identified obsolete or excess stock items, recommending disposal or re-allocation as appropriate.
  • Provided training and support to staff members on proper usage of the inventory control system.
  • Ensured that all transactions are correctly recorded in the system in accordance with company policies and procedures.
  • Evaluated existing storage methods, making suggestions for cost-effective alternatives when necessary.

Team Leader

First Call Centre Services
Amritsar, Punjab
02.2016 - 08.2017
  • Formulated solutions for tackling challenges and settling disagreements among colleagues.
  • Facilitated discussions on challenges during staff gatherings.
  • Managed daily processes to uphold adherence to set regulations.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Customer Service Representative

First Call Centre Services
Amritsar, Punjab
08.2015 - 01.2016
  • Handled customer questions using various communication channels.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Implemented innovative methods for streamlining the customer service process.

Education

Business General - Business

St. Lawrence College
Toronto, ON
04-2024

High School Diploma -

Satyam Polytechnic And Pharmacy College
Amritsar
06-2015

Secondary Education -

Army Public School
Amritsar
04-2012

Skills

Programming Languages

C/C, NET

Database Management Systems

Oracle, SQL

Operating systems

Windows XP, Vista, Windows 7, Mac, Chrome

Software

MS Office, X Lite, Zoiper, TeamViewer, Ammy Admin

Affiliations

  • like reading books to keep myself motivated and moving.
  • playing more outdoor games like volleyball and badminton.
  • always a active participant in organizing seminars and coordinating for all type of backend support.

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native/ Bilingual

Accomplishments

  • Delivered a speech on drug addiction and mental health as well as participated in regular debate competitions in college.
  • Conducted a seminar on improvement of reading and writing skills for IELTS exam.
  • Have attended various sessions and seminars which include topics like "Team Work and problem Solving", "Developing Interpersonal Skills".

Timeline

Warehouse Worker

Farmboy
06.2022 - Current

IELTS Trainer

Webbers Educomp Limited
04.2019 - 04.2021

Inventory Auditor

Amandeep Group of Hospitals
09.2017 - 03.2019

Team Leader

First Call Centre Services
02.2016 - 08.2017

Customer Service Representative

First Call Centre Services
08.2015 - 01.2016

Business General - Business

St. Lawrence College

High School Diploma -

Satyam Polytechnic And Pharmacy College

Secondary Education -

Army Public School

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Navpreet Singh