Navpreet Singh
Edmonton,AB
Summary
Dynamic and results-driven professional adept at managing daily store operations. Offering 2 years of experience in retail management and team leadership. Committed to fostering a collaborative work environment and achieving organizational goals with a proven track record in optimizing operations, enhancing customer satisfaction, and driving sales growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
SUPERVISOR
TIM HORTONS
10.2021 - Current
- Manage a team of 15+ employees and oversee daily operations during assigned shifts, ensure proper staffing and manage employee schedules
- Enhance customer experience by resolving inquiries and complaints promptly, leading to a significant improvement in customer feedback ratings
- Train new employees and provide ongoing training for existing staff, improving team competency
- Ensure all food and beverages meet quality standards, contributing to increase in repeat customer visits
- Manage the inventory levels and order supplies, reducing stock shortages and minimizing overstocking
- Ensure compliance with health and safety regulations, conduct regular inspections that has resulted in a 100% pass rate on health inspections
- Oversee cash handling procedures
- Address operational issues as they arise and implement solutions
- Prepare and maintain reports on sales, labor, inventory, and other key performance indicators.
Education
HIGH SCHOOL DIPLOMA - COMMERCE
DOABA PUBLIC SCHOOL
01.2018 - 05.2020
BUSINESS ADMINISTRATION GENERAL STUDIES DIPLOMA - Business Administration
NORQUEST COLLEGE
01.2021 - 05.2022
Skills
Project management
Budgeting and financial reporting
Documentation and data keeping
Inventory management
Microsoft office and other software operation
Human resource management
Team Supervision
Complaint resolution
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
SUPERVISOR
TIM HORTONS
10.2021 - Current
BUSINESS ADMINISTRATION GENERAL STUDIES DIPLOMA - Business Administration
NORQUEST COLLEGE
01.2021 - 05.2022
HIGH SCHOOL DIPLOMA - COMMERCE
DOABA PUBLIC SCHOOL
01.2018 - 05.2020
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