NAVPREET KAUR DHALIWAL
BRAMPTON,Canada
Summary
Customer-focused Hospitality Professional with extensive experience in restaurants and retail. Expertise in enhancing customer experiences, managing front desk operations, and effectively resolving concerns in fast-paced environments. Strong communication and multitasking skills support team supervision and service excellence.
Overview
10
10
years of professional experience
Work History
Server & Customer Service Associate
Que Pasa Restaurant
03.2025 - 05.2025
- Welcomed guests, fostering a friendly dining experience from arrival to departure.
- Managed reservations, waitlists, and guest seating during busy service hours.
- Coordinated with servers and kitchen staff to enhance table service efficiency.
- Answered customer questions about menu items and restaurant services.
- Maintained clean, organized reception and dining area to support guest satisfaction.
- Worked in Hong Kong restaurant environment.
Front Desk & Guest Services Associate
Pici Italian Restaurant
06.2024 - 03.2025
- Assisted guests with seating arrangements and reservations to enhance dining experience.
- Managed waitlists and communicated estimated wait times to ensure customer satisfaction.
- Managed waitlists and communicated estimated wait times clearly to customers.
- Maintained high customer satisfaction by providing professional service.
- Provided customer service in Hong Kong
Esthetician
Meenu bridal beauty
Brampton, Ontario
02.2022 - 01.2024
- Delivered personalized skincare consultations, guiding clients in selecting optimal treatments based on individual needs.
- Provided personalized skincare consultations to clients for optimal treatment selection.
- Used advanced equipment to perform aesthetic treatments.
- Utilized advanced laser technology for precision cutting and engraving in aesthetic procedures.
- Kept equipment clean and sanitized to protect patients from infection risks.
- Ensured equipment cleanliness and sanitation, safeguarding patients against infection risks.
Sales Associate
Polo Ralph Lauren
Halton Hills, Canada
01.2021 - 07.2021
- Used upselling techniques to increase sales and improve customer satisfaction.
- Utilized upselling techniques to enhance sales and boost customer satisfaction.
- Build positive customer relationships through attentive service.
- Organized inventory and executed visual merchandising to create appealing shopping experiences.
- Cultivated positive customer relationships through attentive and personalized service.
- Halton Hills, ON
Store Manager
Beauty First
Oakville, Canada
07.2019 - 10.2019
- Supervised daily store operations and enhanced staff performance through effective coaching.
- Reviewed sales reports to pinpoint actionable opportunities for business improvement.
- Improved operational efficiency and elevated customer service standards through targeted initiatives.
- Coordinated with team members across departments to meet business goals.
- Assisted with staff scheduling, training, and problem-solving.
- Oakville, ON
Supervisor
Beauty First
Hamilton, Canada
06.2018 - 07.2019
- Supported daily operations and supervised team activities to ensure efficient workflow.
- Trained and coached employees, enhancing performance and customer service quality.
- Handled customer concerns and resolved issues, contributing to customer satisfaction.
- Assisted with scheduling and maintaining smooth workflow during busy periods.
- Helped create a positive and productive work environment.
- Hamilton, ON
Customer Service Representative
Minacs Canada
Hamilton, Canada
11.2015 - 05.2018
- Assisted customers with product and service inquiries, enhancing overall customer satisfaction.
- Assisted customers with product and service inquiries.
- Recommended suitable products and services based on customer needs, contributing to increased sales.
- Coordinated communication with vendors regarding orders and inventory updates, ensuring timely product availability.
- Communicated with vendors regarding orders and inventory updates.
- Hamilton, ON
Education
Bachelor of Business Administration -
Mohawk College of Applied Arts and Technology
Hamilton, ONSkills
- Customer Service
- Sales & Upselling
- Suggestive selling
- Effective customer upselling
- Sales techniques
- Sales expertise
- Attention to detail
- Cash handling
- Front Desk Operations
- Hospitality services
- Time Management
- Time management
- Team Leadership
- Communication Skills
- Conflict Resolution
- Problem solving
- Effective customer upselling
Languages
English
Timeline
Server & Customer Service Associate
Que Pasa Restaurant
03.2025 - 05.2025
Front Desk & Guest Services Associate
Pici Italian Restaurant
06.2024 - 03.2025
Esthetician
Meenu bridal beauty
02.2022 - 01.2024
Sales Associate
Polo Ralph Lauren
01.2021 - 07.2021
Store Manager
Beauty First
07.2019 - 10.2019
Supervisor
Beauty First
06.2018 - 07.2019
Customer Service Representative
Minacs Canada
11.2015 - 05.2018
Bachelor of Business Administration -
Mohawk College of Applied Arts and Technology