Summary
Overview
Work History
Education
Skills
Accomplishments
AVAILABILITY
Languages
Timeline
Generic

NAVPREET KAUR

Caledon

Summary

Results-driven retail professional specializing in Softlines with a strong background in managing merchandise displays and boosting sales. Demonstrated success in the customer service industry, excelling at resolving customer issues and ensuring satisfaction. Known for promoting team collaboration and adapting to evolving retail trends. Proficient in inventory management, customer service, cashiering, and warehouse operations.

Overview

10
10
years of professional experience

Work History

Warehouse Associate

TJX Distribution Center
03.2025 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise and inspecting merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Operated various types of equipment such as forklifts, pallet jacks, safely while moving products throughout the facility.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Maintained clean, orderly work environment free of hazards.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 30 pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.

Retail Sales Associate

Kate Spade
01.2024 - 01.2025
  • Provided exceptional customer service, ensuring guests received a warm welcome and personalized shopping experience.
  • Developed long-term customer relationships through effective communication and engagement strategies.
  • Maintained a clean, organized stockroom and shop floor while multitasking across sales and operational tasks.
  • Utilized product knowledge to inspire customers and enhance their shopping experience.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Customer Service Representative

Harry Rosen
01.2022 - 01.2023
  • Managed cash-handling functions, including POS transactions, refunds, and financial reconciliations.
  • Assisted clients with online order pickups, inter-store transfers, and e-commerce shipments.
  • Maintained the service desk, providing prompt and professional support to clients and associates.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Front Desk Executive

Yield 4 Finance
01.2020 - 01.2022
  • Provided information on trade regulations, tariffs, and market opportunities.
  • Assisted clients with the preparation and submission of trade-related documents.
  • Built and maintained relationships with trade organizations and industry groups.

Senior Executive, Post-Sales

Gupta Builders & Promoters
01.2017 - 01.2020
  • Resolved office-related malfunctions and client inquiries efficiently.
  • Managed customer records in the database, ensuring accuracy and compliance.
  • Engaged with clients professionally, providing solutions aligned with company policies.

Backend Executive

Mohali Traders
01.2016 - 01.2016
  • Provided administrative and operational support to the sales team.
  • Organized staff meetings, maintained schedules, and processed key documentation.

Issue Resolution Desk Executive

Serendipity Info Labs
01.2015 - 01.2016
  • Analyzed and resolved customer issues, ensuring a seamless experience.
  • Collected and implemented customer feedback to improve service quality.

Education

Master of Business Administration (MBA) -

Sikkim Manipal University
01.2014

Bachelor of Computer Applications (BCA) - undefined

Panjab University
01.2012

Skills

  • Customer service expertise

  • Proficient in CRM and POS applications

  • Office suite expertise

  • Collaborative teamwork

  • Workday proficiency

  • Effective problem-solving strategies

  • Product packaging management

  • Detail-oriented approach

  • Analytical problem-solving

  • Collaborative teamwork

  • Material handling

  • Packaging and labeling

  • Safe material handling practices

  • Warehouse safety protocols

  • Manual handling expertise

  • Inventory control

  • Analytical problem-solving

  • Prioritization and scheduling

  • Customer engagement proficiency

  • Clear interpersonal communication

  • Cash handling expertise

  • Consistent punctuality

Accomplishments

  • Promoted from Customer Delight to Issue Resolution Desk Executive within 5 months.
  • Advanced from Front Desk Executive to Senior Executive in the Post-Sales Department.

AVAILABILITY

Full-time | Open to Opportunities

Languages

Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual

Timeline

Warehouse Associate

TJX Distribution Center
03.2025 - Current

Retail Sales Associate

Kate Spade
01.2024 - 01.2025

Customer Service Representative

Harry Rosen
01.2022 - 01.2023

Front Desk Executive

Yield 4 Finance
01.2020 - 01.2022

Senior Executive, Post-Sales

Gupta Builders & Promoters
01.2017 - 01.2020

Backend Executive

Mohali Traders
01.2016 - 01.2016

Issue Resolution Desk Executive

Serendipity Info Labs
01.2015 - 01.2016

Bachelor of Computer Applications (BCA) - undefined

Panjab University

Master of Business Administration (MBA) -

Sikkim Manipal University

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