Navpreet Kaur
Halifax,NS
Summary
Motivated team supervisor and Customer service representative as well as committed to contributing to business success in retail and food industry. Experienced in providing high-quality customer service. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
Work History
Supervisor
Tim Hortons
Halifax, NS
02.2023 - Current
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Customer Service Representative
Walmart
Toronto, ON
07.2022 - 01.2023
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Business Management
Humber College
Toronto, ON08.2022
Skills
- Positive attitude
- Quick learner
- Customer service
- Problem-solving
- Strong communication skills
Languages
English
Professional Working
Timeline
Supervisor
Tim Hortons
02.2023 - Current
Customer Service Representative
Walmart
07.2022 - 01.2023
Business Management
Humber College