NAVPREET KAUR

• Reduced order processing time with the use of RF scanning equipment and inventory management software.
• Collaborated with team members to ensure timely completion of orders during peak demand periods.
• Excellent communication skills, both verbal and written.
• Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
• Performed proper lifting and handling techniques to maintain safe working environment.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Used hand-held scanners and physical logs to accurately track item movements.

Ticketing, packaging , labelling the products according to given orders.

Fast paced worked to keep maintaining KPIs and productivity targets.

Inspect finished products to ensure it confirms to shipping.

Discard defects and reports poor quality issues to management.

Pack containers according to established methods.

Respect all quality control procedures and other company policies.

Assemble boxes and cartons and may hand pack material as required.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Input data into spreadsheets and databases.
• Processed incoming and outgoing mail and packages according to established procedures.
• Monitored and tracked budgets and expenses.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.