Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navpreet Kaur

Toronto

Summary

Highly self motivated, strong, energetic, hard working, results-oriented individual with leadership qualities possessing more than an years of experience in operations and customer relations with proven track record in credit card sales and customer relations having keen interest to work as a Lead customer service representative to build my career where my skills, qualifications, and past experience will help me learn, grow, and increase profitability and drive business results by maintaining professional relationships with business stakeholders.

Overview

2
2
years of professional experience

Work History

Cashier/ Sales Representative

WALMART
06.2024 - Current
  • Greeting all customers in a polite and friendly manner
  • Selling and processing Walmart master cards at POS checkouts
  • Processing all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS Program
  • Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives
  • Assisting customers with bagging and loading of merchandise
  • Ensuring safe work practices are followed including proper lifting and keeping a clean work area
  • Maintaining register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings
  • Referring appropriate service and transactional items to a Customer Service Manager as required

Customer Service

SKYLAND FOOD MART
07.2023 - 09.2024
  • Managing transactions efficiently using POS, ensuring accuracy and speed
  • Provide friendly and attentive customer service during checkout, enhancing the overall shopping experience
  • Processing cash, credit and debit payments accurately, maintaining proper cash handling procedure
  • Resolving customer concern and inquiries regarding product pricing and transactions promptly and courteously
  • Balancing cash registers at the end of the shift, reconciling sales and ensuring accurate accounting records
  • Assisting customer in selecting items from the menu and provide recommendations as needed
  • Providing product information and assisted customers in making informed purchasing decisions
  • Handled customer complaints with tact and efficiency to ensure resolution.
  • Manage incoming calls for making and placing orders, ensure for smooth ordering process and customer satisfaction

Education

Graduate Diploma - Business Administration

St. Clair College
Toronto, ON
03.2023

Skills

  • Client Relationship Management
  • Analytical and Problem Solving Skills
  • Entrepreneurial skills
  • Strong Interpersonal
  • Written and verbal communication skills
  • Sales & Negotiation Skills
  • Proficient with Windows/Mac OS
  • Transaction processing
  • Refunds and exchanges

Languages

French
Limited Working

Timeline

Cashier/ Sales Representative

WALMART
06.2024 - Current

Customer Service

SKYLAND FOOD MART
07.2023 - 09.2024

Graduate Diploma - Business Administration

St. Clair College

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Navpreet Kaur