Navpreet Kaur
North York
Summary
Experienced and creative problem-solver with a proven track record of driving business objectives and enhancing customer service. Skilled in effective team leadership, operations management, and consistently boosting customer satisfaction. Committed to exceptional service and operational compliance. Strong interpersonal skills and quick adaptability in dynamic work environments. Demonstrated expertise in schedule and resource management for improved operational efficiency and customer satisfaction. Excited to leverage and further develop organizational and leadership skills in an Assistant Manager role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bindia Indian Bistro
07.2022 - Current
- Always provided efficient and courteous service to customers
- Greet guests, answer questions regarding food and beverages and make recommendations
- Demonstrative ability to manage multiple tasks while remaining adaptable and flexible
- Training new hires and assisting in monitoring staff performance
- Focused on learning new skills and staying updated with industry changes
- Respond to customer complaints, control inventory and order suppliers and check supplies upon arrival
- Booking and supervising the private events booked at the restaurant to meet guest expectations
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Server/Bartender
Haze Lounge
06.2021 - 05.2022
- Greeting guests, explaining menu providing suggestions and taking orders
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences..
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Office Administration -
Conestoga College
Kitchener, ON02-2022
Hospitality Foundations -
Seneca College
Toronto, ON02-2021
School -
The Helix Oxford Smart School
01.2017
Skills
- Customer Service and Satisfaction
- Multitasking
- Time Management
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Proficient in Microsoft Office (Word, excel and PowerPoint)
- Database entry
- Team leadership
- Staff training and development
- Staff supervision
- Responsible alcohol service
- Strong work ethic
Certification
- SMART SERVE
- AODA and WHIMS
- Guest Gold Service
- Typing Certificate
Languages
Hindi
Punjabi
English
Timeline
Assistant Manager
Bindia Indian Bistro
07.2022 - Current
Server/Bartender
Haze Lounge
06.2021 - 05.2022
School -
The Helix Oxford Smart School
Office Administration -
Conestoga College
Hospitality Foundations -
Seneca College
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