NAVPREET KAUR

• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Identified opportunities to upsell additional products or services when appropriate.
• Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
• Maintained high levels of professionalism while interacting with customers via phone or email.

• Utilized multi-line system to answer and direct incoming inquiries.
• Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
• Scheduled and confirmed appointments.
• Updated daily log book with information about visitors entering the premises.

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• Executed cash handling tasks, guaranteeing correct payment collection and change issuance.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Greeted customers to determine wants or needs.
• Organized stockroom shelves according to size, color or style.

• Answered and directed incoming calls using multi-line telephone system.
• Coordinated pick-up and delivery of express mail services.
• Verified visitors' identification cards before allowing access to the building.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Greeted visitors entering establishment to determine nature and purpose of visit.

• Answered general inquiries from patients regarding office policies and procedures.
• Checked patients in and out for appointments and collected co-payments.
• Entered insurance, demographics and health history into patient database.
• Assisted physicians and nurses in preparing for appointments or procedures as needed.