Customer Service Representative
Petro Canada
Coquitlam, British Columbia
- Account updating, Data Collection, Consultative Sales, Critical Thinking, Customer Education, Multitasking, Refunds processing, Inventory Management, Documented, researched and resolved customer service issues
- Answered inbound calls to handle various concerns, set appointments and close sales
- Informed customers of promotions and special offers to increase sales
- Built trusting relationship with customers to better understand needs
- Enhanced customer satisfaction with fast, knowledgeable service
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Handled customer inquiries, payments and service requests
- Stocked store shelves and end-caps with merchandise
- Kept clean, organized and well-stocked checkout areas
- Engaged customers in pleasant conversation while completing cash register transactions.