Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

NAVPREET KAUR

Edmonton,AB

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

ESSO
DAVIDSON, Saskatchewan
01.2023 - 02.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Sandwich Artist and Cashier

Subway
Davidson, SK
08.2023 - 11.2023
  • Worked single person shifts which included all chores from opening till closing.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Organized inventory for efficient restocking of products.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Trimmed meats and cheeses for sandwiches as needed.

Computer Data Entry Operator

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY
CHANDIGARH
02.2022 - 12.2022
  • Accurately entered and updated customer data into the company database system.
  • Generated reports to track productivity and identify errors in data entry process.
  • Maintained confidentiality of sensitive customer information records.
  • Compiled statistical reports from various sources to analyze trends in sales, marketing, finance and operations.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Completed database backups to secure information.

Cashier

Preet Solar Installation company
01.2021 - 01.2022
  • Worked as a cashier and helper at a private business company
  • Gained experience in accounts and management along with tricks to meet the deadlines.

Owner

Lotus Boutique
01.2016 - 01.2021
  • A professional boutique owned and run by myself to put my creative skills into use which also helped me gain experience in customer service, client consultation, and team management.

Education

Masters of English - English Language and Literature

Panjab University Chandigarh
Punjab
07-2022

High School Diploma -

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY
CHANDIGARH
01-2022

Bachelors of Science - Applied Science For Engineering

PunjabI University Patiala
Patiala, Punjab
07-2019

Skills

  • Account updating
  • Information Security
  • Data Entry
  • Client Relations
  • Account Management
  • High-energy attitude
  • Senior leadership support
  • Shipping and receiving understanding
  • Customer Service
  • Stock management
  • Adaptive team player
  • Multi-Task Management
  • Payment Processing
  • Problem-solving abilities

Languages

  • English
  • Punjabi
  • Hindi

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Sandwich Artist and Cashier

Subway
08.2023 - 11.2023

Customer Service Representative

ESSO
01.2023 - 02.2024

Computer Data Entry Operator

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY
02.2022 - 12.2022

Cashier

Preet Solar Installation company
01.2021 - 01.2022

Owner

Lotus Boutique
01.2016 - 01.2021

Masters of English - English Language and Literature

Panjab University Chandigarh

High School Diploma -

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY

Bachelors of Science - Applied Science For Engineering

PunjabI University Patiala

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