Navpreet Kaur
Indianapolis
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Dhaliwal Banquet Hall
03.2021 - 08.2023
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Arts -
Vancouver Community College
Vancouver, BC10.2020
Skills
- Customer Service
- Flexible Schedule
- Event Planning
- Training and mentoring
- Guest accommodations
- Detail Oriented
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Guest Service Representative
Dhaliwal Banquet Hall
03.2021 - 08.2023
Associate of Arts -
Vancouver Community College
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