Navpreet Kaur
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
Work History
Customer Service Lead
Maujan Chill & Grill
11.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Cleaned and organized kitchen, dining and service areas.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored food quality and freshness throughout day.
- Distributed food to waiters and waitresses to serve to customers.
- Adjusted food preparation methods in accordance with customer requests.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Office Manager
Universal Education Services
09.2022 - 09.2023
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
- Reported to senior management on organizational performance and progress toward goals.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
Education
Master of Arts - English
Saroop Rani Govt. College
Amritsar05.2022
Bachelor of Arts - Computer Arts
Saroop Rani Govt. College
Amritsar05.2020
No Degree -
Sri Guru Harkrishan International Public School
India03.2017
Skills
- Communicates effectively
- Accuracy in maintaining accounts
- Efficient time usage
- Stress tolerance
- Time management
- Leadership skills and Computer skills (Microsoft office)
- Sports
- Active Listening
- Friendly and Caring
- Exuberant Learner
- Motivational Speaker
- Creative
- Sales Expertise
- Staff Training
- Administrative Support
- Corrective Actions
- Customer Inquiries
- Auditing
- Works with appreciable planning and Organizing
- Teamwork
Timeline
Customer Service Lead
Maujan Chill & Grill
11.2023 - Current
Office Manager
Universal Education Services
09.2022 - 09.2023
Master of Arts - English
Saroop Rani Govt. College
Bachelor of Arts - Computer Arts
Saroop Rani Govt. College
No Degree -
Sri Guru Harkrishan International Public School
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