Summary
Overview
Work History
Education
Skills
Timeline
Generic

Navpreet Kaur

Surrey,BC

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

5
5
years of professional experience

Work History

Team Leader

Dollarama
01.2022 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Operations Assistant

DSV Solutions
07.2018 - 01.2022
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Lead and manage a dedicated team of team leaders, dispatchers, and associates, fostering a collaborative and high-performing work environment.
  • Coordinate and oversee various operational activities, including induction and sortation, route planning, returns, dispatch, and on-road delivery support.
  • Drive continuous improvement initiatives to enhance operational efficiency and meet or exceed company KPI targets.
  • Provide hands-on support to the team, ensuring the smooth running of the delivery station and promptly addressing any challenges that arise.

Inventory Specialist

A52 Warehouse
01.2020 - 02.2021
  • Coordinate and disseminate daily tasks for Inventory Associates. Ensuring all responsibilities are fulfilled, ensuring inventory across the Warehouse maintains an overall accuracy level of over 99%.
  • Acted as the subject matter expert for the entire warehouse inventory with responsibilities consisting of bin location searches, and preforming Q/A audits on returned and current products.
  • Take point on returns and process quickly and efficiently.
  • Track and process orphan and missing piece units efficiently as replacements arrive from overseas.
  • Add or remove inventory from stock as needed with an exceptionally high degree of accuracy.
  • Perform cycle counts and bin audits daily to ensure proper picking procedures are being followed as needed.
  • Assists the process and operations of claims, Q/C claim product shipments

Education

Associate of Science - Physiotherapy

Langara College
Vancouver, BC
04.2020

Skills

  • Effective Customer Service
  • Excellent written and oral communication skills
  • Conflict Resolution
  • Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel and Outlook)
  • A drive to continuously improve
  • Experience and a passion for working in a culturally diverse environment
  • A safety-first mindset

Timeline

Team Leader

Dollarama
01.2022 - Current

Inventory Specialist

A52 Warehouse
01.2020 - 02.2021

Operations Assistant

DSV Solutions
07.2018 - 01.2022

Associate of Science - Physiotherapy

Langara College

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Navpreet Kaur