NAVPREET DHALIWAL
Airdrie,AB
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Sales and Service Representative
KAL TIRE
2023.08 - Current
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Identified new sales opportunities through research, networking, and attending industry events.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Delivered prompt service to prioritize customer needs.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
Retail Supervisor
Circle K
2020.12 - 2023.08
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Successfully drove new product lines to increase annual profits by Six Percent.
- Propelled market share to surge ahead of competitors and earn #2] ranking
Manager
Papa Johns
2019.01 - 2021.01
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Food and Beverage Server
Marriott on, Falls
2017.01 - 2019.01
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Provided courteous, friendly service while multitasking in fast-paced environment
- Remained focused, calm and professional during peak rush hours
- Adhered to health and safety standards while handling food and beverages
- Greeted guests warmly to foster welcoming environment
Education
General Business Diploma -
Niagara College
2019
Secondary School Diploma -
Yadavindra Public School
2017
Skills
- Customer Relationship Management
- TSS Software
- CRM Software
- Account Management
- Excellent Communication Skills
Customer Satisfaction
- Time Management
- Managing Multiple Tasks
- Company Standards
- Service Quality
- Staff Management
- Employee Mentoring
Timeline
Sales and Service Representative
KAL TIRE
2023.08 - Current
Retail Supervisor
Circle K
2020.12 - 2023.08
Manager
Papa Johns
2019.01 - 2021.01
Food and Beverage Server
Marriott on, Falls
2017.01 - 2019.01
General Business Diploma -
Niagara College
Secondary School Diploma -
Yadavindra Public School